Bogota, D.C., Capital District, Colombia
My name is Nairoby Chavez. I have a bachelor’s degree in mass communication. I have experience of the following: • Paralegal for an Immigration Law Firm • Case Manager / Legal Assistant for a Personal Injury/Employment Law Firm • Legal drafting experience. • Virtual Assistant for Physiological Medical Practice • Medical/legal interpreter • Customer service representative • I can speak fluently in English and Spanish (C2-Native) • I have great communication, computer, organization, and management skills.
Managing patients scheduling calendar, Doctor-Patient Communication, and Billing-Collection process.
Case Manager / Legal Assistant for Personal Injury & Employment Draft and file legal documents for Employment and Personal Injury cases. Conduct intake calls to screen new prospective clients. Calendar court’s deadlines and hearings. Maintain documentation filing. Assist the Attorney in drafting different types of Complaints, Motions, Discoveries and court forms. Managing request of medical records and billing records from Lien providers.
Receiving inbound calls, chats, and emailsto resolve customer inquiries regarding their product issues, related to their financial transactions. Comfortable in B2B situations during operations hours. Participated as a Mentor in Phone Upskill Trainings.