West Valley City, Utah, United States
Evaluated team member performance and productivity, provided feedback and implemented corrective actions. Motivated and trained employees to maximize team productivity. Managed internal operational standards and productivity targets. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness. Compiled training materials for new employees and tracked skill development. Tracked company equipment, tools and technology to manage inventory. Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices. Conducted root cause analysis in deficient areas to identify and resolve issues. Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Resolved issues through active listening and open-ended questioning, escalating major problems to manager. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. Interceded between employees during arguments and diffused tense situations. Delegated tasks to administrative support staff to organize and improve office efficiency. Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Unloaded trucks and rail cars and moved materials to staging area. Unloaded materials and goods at designated locations for best project availability. Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries. Unloaded materials and goods at designated locations for best project availability. Removed orders from storage, wrapped, and staged for shipments. Unloaded trucks and rail cars and moved materials to staging area. Checked items against documentation for accuracy. Inspected equipment for defects and performed repairs or maintenance tasks. Coordinated team member movements based on current needs, avoiding safety concerns, or delays. Adjusted machinery and notified supervisors of malfunctions. Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments. Devised collection recovery strategies to resolve customer issues and delinquent cases. Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations. Developed effective relationships with customers, which helped improve overall payment processes. Organized and finalized loan applications for underwriter review.