Abu Dhabi Emirate, United Arab Emirates
IT Support Engineer with 5+ years of experience supporting users across international schools, government offices, and private executive environments. I specialize in Level 1 and Level 2 IT Support, helping teams stay productive through fast, reliable troubleshooting across Windows, macOS, Microsoft 365, and enterprise network environments. My core expertise includes: Windows 10/11, macOS, Microsoft 365 administration, Active Directory, user account management, printer and hardware support, and network troubleshooting (TCP/IP, DNS, DHCP, VPN). Alongside traditional IT support, I work in AI Workflow Automation and build practical automation systems using Make.com, GoHighLevel, APIs, and webhooks. These help streamline repetitive tasks like ticket handling, CRM workflows, lead processing, and internal operations. I enjoy solving technical problems, improving system efficiency, and supporting users in fast-paced environments where reliability matters.
Designed and optimized prompts for ChatGPT, Claude, and Gemini to improve accuracy and business usability Built AI-powered automation workflows using Make.com to streamline lead handling and internal processes Integrated APIs, webhooks, and JSON-based workflows into GoHighLevel CRM systems Developed automated workflows for client onboarding, lead qualification, and CRM updates Performed testing, debugging, and optimization to ensure reliable automation performance
Provided Level 1 and Level 2 IT Support for desktops, laptops, mobile devices, and Apple ecosystem Supported Microsoft 365 services including Outlook, Teams, and user account management Troubleshot LAN, Wi-Fi, DNS, TCP/IP, and general network connectivity issues Managed AV systems including TVs, sound systems, streaming devices, and home automation setups Supported Crestron smart home automation systems and VIP technical environments Provided fast-response VIP/VVIP technical support in high-pressure situations Installed and maintained entertainment systems including gaming consoles and AV equipment
Delivered IT support for teachers, staff, and students in an international school environment Managed help desk tickets, troubleshooting incidents within SLA timelines Supported Windows, macOS, iPads, printers, and classroom technology Performed software installation, updates, and system maintenance Managed IT asset inventory and equipment lifecycle tracking Assisted in AV setup for school events and presentations Coordinated with vendors for technical issue resolution
Provided first-line IT support for government employees Installed and configured desktops, laptops, and peripherals Resolved Windows, Microsoft Office, and network-related issues Managed user accounts and system maintenance tasks Documented technical incidents and escalated complex issues