Abu Dhabi Emirate, United Arab Emirates
I am a senior customer service executive with over 11 years’ experience in customer-facing environments. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis. I contributed in the reduction in customer complaints by providing excellent customer service.
•Handle customer inquiries, complaints and billing questions via phone, email, and face to face. •Listen carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs. •Explain service options and additional offerings that might be beneficial. •Ability to work in fast-paced environments •Adept at handling customer complaints in a professional, efficient manner. •Investigated and resolved service issues or product problems. •Consult with customers to evaluate needs and determine best options. •Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. •Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. •Have a good, working knowledge of the products we carry. •Follow up on all customer inquiries.
•Answer inquiries regarding items, pricing, and credit conditions. •Recommend products to customers that are designed to suit their needs. •Organize products and machine installation and testing. •Contact new and existing clients to explore their needs and how certain products and services might meet them. •Collaborate with colleagues to share information such as sales strategy or marketing data. •Prepare sales presentations or proposals to describe product features. •Highlight product attributes based on client demands and technical understanding of product capabilities and limits. •Attend trade events and conferences to meet new customers. •Offer product service contracts. •Finalize product and development training as required.