Lahore District, Punjab, Pakistan
I am an accomplished professional in Management Information Systems (MIS) and IT management with over 30 years of experience delivering exceptional IT and information systems solutions. Throughout my career, I have collaborated strategically with industry leaders such as SAP, Microsoft, Oracle, and Cisco, contributing to the success of initiatives across various sectors, including retail, manufacturing, education, and banking. My engineering background and technical expertise enable me to implement advanced software solutions, networks, and client-server architectures aligned with organizational goals. As a General Manager, I have led high-performing teams and overseen the successful delivery of complex IT projects, earning recognition for "Project Delivery," "Valuable Service," and "Adding Value to Business." I am deeply committed to continuous professional development and hold multiple certifications and training credentials. My extensive experience also includes managing regional branches—driving operational efficiency, financial performance, and business growth.
As General Manager MIS at Eastgate Industries—the largest fashion retail group in Pakistan with 500+ outlets across 15 brands—I lead the enterprise-wide digital and technology strategy, driving innovation, scalability, and operational excellence across retail, finance, HR, manufacturing, and supply chain functions. Heading a centralized MIS/IT team of 70+ professionals, I’ve successfully delivered major technology transformations that align with global best practices: Retail Transformation: Spearheaded the selection and nationwide deployment of a world-class Retail Management System, including the setup of a modern enterprise network and data center infrastructure and Business Intelligence / Analysis. ERP Implementation: Led the end-to-end rollout of SAP modules across Finance, HR, Materials Management, Production, and Sales Distribution, streamlining core operations and enabling data transparency. Business Intelligence: Championed enterprise-wide analytics with Microsoft Power BI and SAP BusinessObjects, enabling real-time dashboards and empowering executive-level decision-making. Supply Chain Digitization: Delivered a robust Supply Chain Management System, featuring a cost-of-production module that enhances visibility across procurement, inventory, and manufacturing. Hospitality Systems Integration: Successfully implemented Oracle Opera for hospitality management and an integrated restaurant management system—supporting vertical expansion and service diversification. Seamless Integrations: Ensured smooth interconnectivity among systems (ERP, retail, hospitality) with E-Commerce platforms and government taxation portals. My core mission is to align advanced technologies with business goals—delivering transformative outcomes in customer experience, operational agility, and enterprise intelligence.
Over the course of my career, I have gained valuable general management experience through independently overseeing regional branch operations. This included leading cross-functional functions such as sales, customer support, software delivery, administration, accounts, and reporting directly to board-level stakeholders. Key responsibilities and accomplishments included: Developing and executing sales strategies aligned with regional market dynamics. Collaborating with global technology leaders, including Sun Microsystems, Oracle, IBM, Dell, Lenovo, Acer, and PAR Technologies. Overseeing office operations, preparing budgets, and implementing expenditure controls. Organizing seminars, exhibitions, and representing the organization at dealer summits. Coordinating with both local and international customers and suppliers to ensure efficient business operations and strong relationship management. This experience has significantly enhanced my leadership, strategic planning, and operational management capabilities, further complementing my core expertise in enterprise IT, digital transformation, and innovation strategy.
Key responsibilities and achievements include: Managing large-scale support functions across multiple departments, including customer support, software delivery, administration, and reporting to senior leadership. Leading a team of engineers and technical staff, ensuring efficient service delivery, escalations handling, and issue resolution in line with business expectations. Overseeing key enterprise accounts—particularly in the banking and industrial sectors—ensuring SLA adherence and customer satisfaction. Coordinating and managing support-level agreements (SLAs) with global technology vendors such as Sun Microsystems, Oracle, IBM, Dell, Lenovo, and Acer. Planning and supervising regional support operations, including budgeting, resource planning, and continuous service improvement. Organizing customer engagement events including seminars, exhibitions, and partner summits to strengthen client relationships. Collaborating with both local and international customers and suppliers to streamline support workflows and drive service excellence. This experience has equipped me with the ability to lead technical support teams, build scalable service frameworks, and ensure alignment with both business goals and customer expectations.