Meriden, Connecticut, United States
I recently graduated from Western Connecticut State University with a B.B.A. in Management Information Systems and a concentration in Cybersecurity (May 2026). I am passionate about leveraging technology, cybersecurity, and systems management to solve real-world business and operational challenges. From April to December 2025, I worked as a Seasonal IT Technical Coordinator at Lake Compounce, where I supported IT infrastructure, troubleshot hardware and software issues, and maintained network connectivity across seasonal park operations. My responsibilities included assisting with system setup, Ethernet and Wi-Fi support, access point connectivity, cabling, and technical support for employees and operational systems. Previously, I served as a Configuration Technician at TEKsystems and as an Access Control Assistant at Western Connecticut State University, where I gained hands-on experience in system configuration, access management, technical troubleshooting, and end-user support. My long-term goal is to combine cybersecurity knowledge, technical problem-solving, and business strategy to help organizations operate securely, efficiently, and effectively.
• Conducted competitive analysis • Analyzed international target markets and trade regulations • Developed an international market expansion strategy, including: • ▪ Strategic analysis and market entry recommendations • ▪ Marketing and promotional planning • ▪ HR/personnel strategy • ▪ Logistics management • ▪ Finance and banking considerations • ▪ Product adaptation for the new market • Managed project deliverables and timelines • Collaborated in a global virtual team • Presented the final consulting report and recommendations to the client
Provide front-line technical support for hardware, software, and network issues across the park, including point-of-sale systems, ticketing kiosks, and time clocks. •Troubleshoot and maintain wired and wireless network connectivity in coordination with IT supervisors. •Set up, configure, and decommission computer workstations, printers, and handheld devices for seasonal staff and operational needs. •Perform routine diagnostics and assist with preventive maintenance on IT equipment to ensure uptime during park hours. •Monitor system performance and report anomalies or failures to senior IT staff. •Log support tickets and track issue resolution using internal helpdesk software. •Assist with the installation and updates of software applications used for park operations and guest services. •Support IT-related tasks during special events, including setting up temporary connectivity and ensuring equipment functionality. •Collaborate with park departments (operations, food & beverage, guest services) to meet their technology needs efficiently. •Follow cybersecurity and data privacy guidelines while handling user accounts and sensitive information.
As a configuration IT technician, I am responsible for setting up, maintaining, and troubleshooting hardware and software systems within my organization. My daily tasks include: 1. Hardware Installation and Configuration:I set up computers, servers, networking devices, and peripherals according to specific configurations. 2. Software Installation and Updates I install, configure, and update operating systems and application software to ensure compatibility and optimal performance. 3. System Imaging: I create and deploy system images to multiple IOS devices including IPads and Lenovo laptops to ensure consistency across the organization. 4. Troubleshooting and Support: I diagnose and resolve hardware and software issues, provide technical support to end-users, and escalate complex problems to higher-level support when needed. 5. Network Configuration: I set up and configure network components, such as routers, switches, and wireless access points, to ensure reliable connectivity. 6. Documentation and Inventory Management: I maintain accurate records of hardware and software configurations, document changes, and manage inventory of IT assets. 7. Compliance and Security: I ensure systems comply with organizational policies and security standards, implement security measures, and perform regular updates to protect against vulnerabilities. My role requires strong technical skills, attention to detail, and the ability to work both independently and as part of a team.
Installed and configured hardware and software and perform QA before deployment. Assisted with imaging and updates. Supported break/fix and software installations under tight timelines. Documented configurations and troubleshooting procedures.