Mona B.

Applied Generative AI & L&D Consultant | Human Performance • Aviation • Responsible AI | Front Desk Representative

Alexandria, Egypt

About

I work at the intersection of Applied Generative AI, Learning & Development, and human performance, with a strong foundation in aviation and service-driven environments. My professional background includes working as a Flight Attendant with Saudia Airlines and Etihad Airways, where I developed a deep understanding of safety culture, operational discipline, teamwork, and decision-making under pressure. These environments shaped my belief that systems succeed only when they are designed around real human behavior ,not assumptions. Building on this foundation, I transitioned into training, education, and human performance, earning advanced qualifications in biomechanics, anatomy, and wellness, alongside an international Trainer of Trainers (TOT) certification. I currently work across operational and educational settings, supporting structured learning, assessments, and performance development. Today, my focus is on applying Generative AI responsibly within Learning & Development and training systems ,not as a replacement for humans, but as a support layer that enhances learning efficiency, consistency, and decision quality while maintaining safety, trust, and governance. I am particularly interested in AI applications for: ●L&D and training transformation. ●Human-centered AI adoption. ●Performance and capability development. ●Operational and regulated environments. My goal is to help organizations move from AI curiosity to practical, ethical, and effective implementation "where technology strengthens people, not replaces them."

Experience

  • Front Desk Representative at AK-Group | مجموعة شركات العقاد
    Sep 2025 - Present · 10 mos

    ● Serve as the first point of contact for visitors, and stakeholders, ensuring aproffisonal and welcoming environment. ● Manage communication channels effectively,including phone calls,emails,and in-person inquiries.

  • Exams Invigilator at British Council
    Mar 2024 - Sep 2025 · 1 yr 7 mos

    ●Supervise examination sessions ensuring full compliance with regulations and procedures. ●Maintain strict attention to detail and integrity standards. ●Support candidates and manage high-pressure environments calmly.

  • Education Counsellor at Global Study UK
    Dec 2024 - Jan 2025 · 2 mos

    Successfully managed and completed one full student application process from start to finish. Gained hands-on experience in student counselling under the UK higher education framework. Trained through online learning modules and practical guidance provided by Global Study UK. Developed knowledge of UK education systems, application requirements, and student advisory skills.

  • Fitness Instructor & Personal Trainer at IASST
    Sep 2023 - Dec 2024 · 1 yr 4 mos

  • Front Office Agent Trainees at Four Seasons Hotels and Resorts
    Aug 2022 - Nov 2022 · 4 mos