Mémona Boutaam

Customer operations manager bei Banxware

Berlin Metropolitan Area

About

Experience

  • Customer operations manager at Banxware
    Feb 2026 - Present · 5 mos

    At Banxware, I lead customer operations, driving efficiency and improving the customer experience throughout the financing process. I collaborate with partners, streamline workflows, and ensure high-quality service delivery.

  • SumUp (On-site)
    • Senior Presales Lead Representative
      Dec 2023 - Present · 2 yrs 7 mos

      - constantly overachieving the sales targets - Works closely with sales representatives that support direct sales - Builds trusted relationships with sales teams and clients to increase the company’s credibility and communicate the company values in sales situations that advance the sales of our products. - Support decisions for the team in support of monthly and annual goals and objectives - Actively research and maintain a thorough understanding of our own products and competitor strengths and weaknesses - Helping the Pre-sales Manager to ensure that all of the communications and marketing tools used daily with the clients are operationally running - Working with the Pre-Sales Manager to ensure that all sales documentation and collateral is kept up to date and relevant

    • Presales Lead Representative
      Aug 2022 - Nov 2023 · 1 yr 4 mos

  • Freelance Translator at XLETIX GmbH
    2017 - Present · 9 yrs 6 mos

    Deutsch-französische Übersetzungen

  • Geschäftsführer/ Project manager at Clean Plate Society
    Oct 2016 - Present · 9 yrs 9 mos

    Wir organisieren kulinarische und interkulturelle Events, die Leute zusammenbringen und Dialog zwischen Gemeinschaften schaffen. Letzte Projekte: - Ramadan Food Festival 2017 und 2018 - bis 2000 Gäste Interkulturelles Food Festival, das das Esskultur von 8 verschiedenen muslimischen Kulturen vorstellt + Konzert und Tanzperformances - Gastrollywood - Februar 2018 - Organisation einer Eventsreihe mit wöchentlichen Filmvorführungen aus verschiedenen Kulturen in Kombination mit Essen während eines Monats

  • Event-Manager at Roderich
    Apr 2022 - Jul 2022 · 4 mos

    - Creating cultural contents such as concerts, exhibitions and movie screenings in the garden - Planing of a new event format called "Around the world in 8 weeks" presenting world music concerts every weekend - Recruiting the performers and doing artist care - Promotion of the events - Hire the necessary technical resources - Managing the reservations through daily email correspondence