Bonney Lake, Washington, United States
Business Operations Manager with 18+ years of extensive expertise in transforming processes, enhancing program planning, and execution management. Known for pioneering business process transformation and leading cross-functional teams, utilizing skills in data visualization and operations planning to drive strategic success. Passionate about bridging business and technical realms to foster innovative solutions and lead transformative changes with a focus on efficiency and quality.
• Spearhead reinstatement of Program Planning Integrated Scheduling Team, driving strategic improvements across multiple critical business areas through deployment of skilled integrated scheduler planners. • Co-Lead 737 Business Operations Comprehensive Product Safety and Quality Plan strategy management, enhancing scheduling processes for FAA compliance and safety. • Develop, train and nurture new team, balancing individual growth with organizational goals while fostering best practices in project management and continuous improvement. • Devise complex strategies and risk analysis to optimize resource allocation, enhancing execution of program-critical projects and initiatives. • Co-develop leadership management strategy and tools, integrating schedule management and scaling enterprise efforts across BCA programs for improved outcomes. • Empower team to drive accountability, utilizing diplomacy to address dependencies and proactively mitigate risks in project execution. • Reintegrate manufacturing insights into program plans, driving operational efficiency. Collaborate with stakeholders to define support needs and improve strategic solutions.
• Pioneered digital transformation initiatives, revolutionizing statement of work management and enhancing project visibility across the organization. • Spearheaded digital transformation, creating streamlined processes for statement of work management, reducing flow time and enhancing visibility for individual functions enhancing efficiency and transparency. • Directed data-driven reporting initiatives, leveraging multiple sources to develop scalable Tableau suite and self-service dashboard development and management. • Guided a cross-functional team of analysts and scientists in developing architecture for data-driven decision-making and reporting based on business requirements. • Designed cross-functional solutions for complex business challenges, integrating business unit key performance indicators and deployment strategies. • Led successful application rollout through extensive user engagement, replacing outdated systems with value-driven process improvements. • Implemented process improvements and digital solutions, reducing workflow time and improving project visibility. • Mentored early career professionals and led team of project managers, fostering skill development and championing program management excellence.
Role: Responsible for coordination, estimating, quoting, procuring, contracting, part ordering, scheduling, completion and invoicing of all small project and customer service dispatch in a full service HVAC, piping, plumbing and refrigeration construction and service contractor. Impact: First line manager of field maintenance services, dispatch, and small projects proposal, estimating, contracting, execution, and billing. Developed standard work templates to reduce technician time for contracted field service reporting, and increased customer satisfaction through digital reporting, resulting in 10% increase of division revenue without workforce increase.
Role: Business development consultant for Building Life Cycle Engineering and Design Build Consultation Services providing business operations solutions for 501c3 organizations in the Healthcare Engineering and Lean Construction markets. Impact: Piloted localized community of practice chapter model for Lean Construction Institute used to develop over 25 similar communities today. Project managed all marketing, speaker contracting, contract rentals, registration and logistics of international education conferences on the applications of Lean Production to construction industry. Conducted all marketing, event planning, and logistics of charity event fundraisers for Healthcare Engineering organization resulting in 30% growth in participation and 70%-80% margins to be redistributed into educational scholarships.
Role: Lead, direct, and manage Children’s Ministry Program and develop a Drama ministry program, co-lead ministry programs for Junior & Senior High Program. Impact: Managed children’s education program with 100 weekly participants, and ~450 vacation Bible school participants. Directed Christmas dramatic holiday outreach to ~12,000 community members.