Belgium
Highly accomplished Operations and Supply Chain leader with over 10 years of experience successfully managing complex logistics, large-scale B2B operations, and strategic international transformation projects. My career has evolved from hands-on terminal and warehouse management (GEODIS, Decathlon) to defining European logistics strategies and leading large teams. I currently serve as Fulfillment Marketplace Manager in Belgium, leveraging my deep operational knowledge (supply, transport, customer service) to excel in the dynamic e-commerce environment. I am focused on optimizing Marketplace performance and developing crucial digital and business growth skills for this new chapter. CORE EXPERTISE: Strategic Logistics Management (Master Plan definition, roadmap execution). End-to-end Operational Excellence (B2C/B2B flows, WMS implementation, Cost/Quality/Delay KPI management). Team Leadership (managing teams up to 45 people) and Continuous Improvement. I am passionate about driving efficiency and bridging the gap between physical operations and digital market success.
Headed the Operations division (Supply Chain / Logistics / Transport / Customer Relations Center - CRC) to optimize the digital experience for our B2B clients. Boosted product availability rates. Ensured respect of delivery deadlines. Developed and implemented complementary service offerings. Delivered high-quality service across every link of the supply chain. Goal: Achieve maximum client satisfaction. Managed and led a team of 15 responsible and professional employees.
Drafting of the European Logistics Master Plan: Developed a data-driven decision-making tool. Modeled multiple B2C European Logistics scenarios. Collaborated with country teams on Logistics transformation strategies. Defined a 2026 strategic roadmap. Implementation of the European Logistics Master Plan: Based on the roadmap: transformed and specialized our B2C logistics activities. Ensured timely delivery (respected timeline). Coordinated Group and Local teams. Led the rollout execution.
Managed supplier orders and the procurement of containers originating from Asia and the US. Served as the key contact and liaison between suppliers, transport providers, and the logistics department. Actively managed inventory lifespan and stockouts (out-of-stock situations). Implemented a new Warehouse Management System (WMS) for logistics activity management at a 3rd party logistics provider (3PL).
Team Management: Hierarchical management of a team of 40 dock workers, including two Dock Supervisors and two Deputy Dock Supervisors. Operations: Managed client freight, processing flows and parcels for delivery through our network. Drove activity based on forecasting and organized dock operations in collaboration with Dock Supervisors. Collaboration: Daily collaboration with inbound, trucking, and transit teams. Client Account Management: Managed a key logistics client account (cross-dock, flows from Spain), served as the primary client contact, and handled After-Sales Service (SAV) follow-up, supported by a dedicated supervisor. Liaison: Acted as the link between Operations, Sales, and After-Sales Service. Managed client communication, escalated issues, and worked on continuous improvement initiatives (managing urgent situations and maintaining high responsiveness). KPIs: Monitored key indicators (Cost, Quality, Lead Times) and tracked defined objectives.
Team Management: Managed a team (15 to 45 people), covering scheduling, individual performance reviews, reviewing key indicators (Cost, Quality, Lead Times), and recruitment. Operations: Managed comprehensive logistics activities: Receiving, Order Picking/Preparation, Inventory Management, and E-commerce fulfillment. Context: Operational role based in a regional warehouse, responsible for delivering Decathlon stores while respecting deadlines and cost objectives. Managed French E-commerce logistics activity. Key Skills: Worked with complete autonomy, focusing on empowerment, continuous improvement, and effective decision-making.
Inventory Management Transport Management Assisted with Production Planning Managed regular Client Contact