London, England, United Kingdom
Versatile electrical engineer with an MBA and 10 years’ salesforce.com experience. 20 years' experience of managing multi-disciplinary projects, both technical and socio-economic, across various industries in the private and public sector. Adept at defining project requirements and risk, managing internal and external stakeholder communications. Confident in dealing across the organisation; from the board to technical to administrative to front-line staff. Experienced in Agile and traditional project-management methodologies, use effective communication and leadership skills to deliver business-focussed projects on time and to budget.
char.gy is revolutionising the way that drivers charge their EVs, thereby enabling the quicker uptake of EVs in urban areas. Myles is helping char.gy to innovate & deliver user-friendly solutions that will be no more difficult than currently refueling your ICE vehicle at a fuel station.
Worked with multiple business SMEs to refine business requirements at the end of a long Product Definition process; drafted Functional Specifications and worked with both onshore and offshore development teams to deliver, test and subsequently make numerous changes to the original requirements as the Business saw their initial product at first hand. Functional, technical and test documentation needed to be maintained within a dynamic environment of often rapidly evolving opinions and requirements. Responsibilities: Requirements gathering and drafting of Functional Specifications for 1 of 4 work-streams ; initial Product solution design within the parameters of the existing, extensive salesforce platform based on Talent Rover's capabilities and solution design verification with the Technical Architect; finalising of the Functional Specifications and key acceptance criteria (which led to the drafting of test scripts and user-testing scenarios); project planning and delivery; project governance (risk management & progress reporting and stakeholder engagement); and supporting Product testing and Go-Live. salesforce components: sales Cloud, Communities, Talent Rover's App
Worked alongside an incumbent salesforce team to define new functional requirements using salesforce Community and Service Cloud capabilities. Whilst the subject-matter experts were onshore, worked with an offshore development team to deliver the technical product. Responsibilities: Using existing Account, People, Order and Asset data, designed and delivered a salesforce Community for customers to log Support cases, and a service console for the Support team to resolve them. Drafted Training material and User manuals.
Astadia had recently off-shored their UK-based salesforce development capability to India. Hence, Astadia needed someone to be their only onshore technical and project-delivery person. Supporting the existing Astadia client-base, Myles was responsible for the complete project lifecycle; from requirements gathering and definition to project planning to contract drafting to project delivery and completion. Myles managed an offshore team from Astadia’s new salesforce partner, ensuring that all EU-based client technical requirements and project timelines and budgets were met. Myles inherited 8 clients with multiple projects of varying involvement; from requirements definition to project technical design to scoping and budgeting, to at least delivery to standard and within timelines and budget. Myles managed various offshore teams configured from a pool of 30 developers and technical architects, holding daily to weekly stand-ups and progress meetings, depending on the project size, complexity and stage of development. Myles had to continually track all project progress and issues and seamlessly adapt his involvement with each project as progress, issues and client-requirements demanded. With the country manager’s departure earlier in 2017, Myles was the sole in-country salesforce-related person, relied-upon for all client-related activities (including client engagement and revenue recovery). The high-light of his Astadia-time was leading a high-pressure, intensely-focussed 4-week onshore project-discovery phase in New York for a US-headquartered UK-client. This involved getting up to speed from Day 1 in front of the client with 2 members of the India-based team who he had never met, and both help gather and document technical requirements as well as lead the team and manage client interaction and expectations.