Montclair, New Jersey, United States
Dedicated telecommunications operator in a hospital setting, ensuring efficient communication and coordination in a fast-paced environment. Currently a junior in college studying psychology, with a strong interest in human behavior, mental health, and effective interpersonal communication. Seeking internship opportunities to apply my knowledge and develop skills in a professional setting. Passionate about problem-solving, teamwork, and making a positive impact. Open to networking and new opportunities!
-Relays incoming and outgoing calls promptly and courteously -Handles callers professionally and helpfully -Monitors operations of telephone and paging systems -Ensures that telephone equipment is in good working order and that problems are reported to the proper departments -Monitors emergency alarms and medical alarms located in the office -Communicates medical and other information to authorized recipients -Operates the hospitals telecommunication systems ie, multi-line phone systems and computer-based switchboards and in-house paging system -Announces and beeps medical codes, disasters, and other emergencies in accordance with hospital and system policies -Maintain accurate records of emergency calls -Demonstrates a thorough awareness of and familiarity with information resources in the department -Works closely with other hospital staff to ensure seamless communication and patient satisfaction
-Process new customer accounts, entering personal, demographic and payment information into the system. -Conduct outbound calls to follow up on sales leads. -Manage message and transfer calls to telemarketing team -Greet and interact with guests to create positive, memorable experience. -Organize events by planning with customers and teams. -Maintain and record customer information in database -Present information about membership details and purchase advantages -Educate customers about product or service offerings meeting individual needs.