Dammam, Eastern, Saudi Arabia
Senior Technical Business Analyst with 10 years of experience across enterprise systems, business analysis, SQL, product-focused initiatives and digital transformation delivery. My experience spans requirements engineering, stakeholder engagement, systems analysis, process optimisation, data analysis and solution delivery across enterprise environments. I bridge business and technical teams by translating operational challenges into implementable solutions through structured requirements, process analysis and product thinking. Core competencies include: • Requirements Engineering (BRD / FRD / User Stories / UAT) • Product Discovery & Roadmapping • Enterprise Systems Analysis • SQL & Data Analysis • Process Improvement & Optimisation • Integrations & System Interfaces • AI-enabled Business Analysis Selected achievements: • Reduced student registration turnaround by 80% • Improved debt collection rates by over 50% • Reduced ad-hoc requests by up to 98% • Improved operational reporting performance through SQL optimisation Open to opportunities in Technical BA, Product BA, AI Transformation and Digital Transformation functions.
Lead requirements elicitation, documentation and stakeholder engagement for enterprise initiatives. Translate business requirements into functional specifications, process flows and implementation artifacts. Conduct SQL analysis and data validation supporting operational reporting and decision-making. Analyse business processes and identify optimization opportunities improving efficiency and service delivery. Support onboarding and solution implementation activities while coordinating stakeholders and delivery teams. Contribute to process improvement initiatives reducing operational inefficiencies and manual effort.
Facilitated requirements workshops and translated business needs into structured requirements and solution artifacts. Produced process documentation, operational procedures and testing artifacts supporting system enhancements. Worked with technical teams to evaluate solutions and support implementation activities. Performed data analysis and reporting activities using SQL to support operational insights. Led process automation initiatives reducing manual effort and improving turnaround times. Supported project planning, stakeholder coordination and delivery activities.
Administered MS SQL environments supporting enterprise operations. Developed SQL queries, reports and analytical outputs supporting business decision-making. Managed database backup and restoration activities. Supported reporting, reconciliation and transaction balancing processes. Partnered with business users to translate operational requirements into reporting solutions. Contributed to data quality and operational efficiency initiatives.
*MS SQL Querying (MS SQL Server 2012-2016) * Database back up and restoration *Client liaison *Requirements gathering *Trouble shooting *Reporting *Documenting and testing of new systems/processes and enhancements *Liaising with development teams and managers *Process Automation *Delegation between team members *System configuring for clients and end users.