Prosper, Texas, United States
Imagine a leader who combines strategic foresight with technical mastery, navigating high-stakes identity, security, and cloud transformations for global enterprises. This has defined my career: delivering innovative, scalable solutions for public and private clients through expertise in identity management, cloud engineering, and architectural innovation. With deep knowledge of Identity Access Management, cloud architecture, and security best practices, I create strategies that deliver long-term value and address immediate goals. I build strong relationships with product and engineering teams, aligning efforts to drive priorities and make informed decisions with stakeholders. As a leader, I am recognized for a trust-based, empowering approach—recruiting top talent and maintaining a clear vision of how each part fits into the bigger picture. After advancing to roles reporting to the C-suite, I saw the need for deeper technical experience to understand the evolving industry. Shifting to individual contributor roles gave me insight into the gap between frontline realities and executive decisions. I’ve learned that financial metrics alone don’t capture a team’s pulse or the true impact of strategic choices. I prioritize ongoing feedback and engagement to ensure our plans reflect not just numbers, but also quality, support, and customer sentiment. My expertise is in strategic enablement—developing future visions and actionable roadmaps, recognizing value beyond dollar signs. I lead with equity, empower teams to drive outcomes, and simplify complex technical concepts for decision-making. Recently, I’ve focused on optimizing resource allocation and operational models to maximize financial and strategic value for large customer portfolios. I have driven customer engagement, improved satisfaction, and increased revenue from key clients by delivering exceptional service quality. I have implemented security enhancements for organizations with tens of thousands of employees, ensuring minimal disruption. With a Computer Science degree from the University of Glamorgan and industry certifications, I remain dedicated to driving innovation, fostering collaboration, and creating meaningful impact.
Leading the EMEA Technical Account Management (TAM) team for the Okta Platform, I focus on driving strategic customer success and operational excellence within the region. Key highlights in this role: ➥Strategically optimized resource allocation across a ~$220M ARR Technical Account Management portfolio, directing 50-60% of team capacity towards high-value accounts (top 10% by ARR) to maximize financial impact and mitigate risk. ➥Redefined operating model to enhance team efficiency and coverage, integrating a blend of FTEs and contractors to effectively manage 350+ accounts. ➥Transformed a 2-person team of mid-level ICs into a high-performing 5-person unit, building a resilient structure with varying seniority and adjusted assignments to reduce operational risk. ➥Conducted a comprehensive headcount analysis within six months of taking on the role, evaluating optimal team size for risk mitigation and efficiency, and recommending the potential reallocation of pre-budgeted resources back to the business. Improved customer engagement from 30 to 400+ clients by providing high-quality service and boosting customer satisfaction (CSAT). ➥Established repeatable frameworks and feedback initiatives to enhance customer sentiment and capture critical product insights.
In this capacity, I prioritize region-wide customers by developing a high-impact EMEA success architecture team. Pivotal in transforming from a 2-person operation to a 22-member team. I support the vision for a collaborative team culture, attract top talent, and maintain employee retention. Key highlights in this role: ➥Redefined the operating model to elevate team efficiency, ensure a balanced mix of senior architects and junior engineers, and contributing to the hiring processes to grow the team’s capacity. ➥Improved customer engagement from 30 to 400+ clients by providing high-quality service and improving customer satisfaction (CSAT). ➥Established repeatable frameworks and feedback initiatives focused on enhancing customer sentiment and capturing product insights. ➥Boosted revenue from a major customer by 115% by rearchitecting the identity landscape, reducing 3rd party tooling, and collaborating with account engineering on migration to Okta's cloud-based platform. ➥Improved regional retention rate from 97% to 132% by aligning customer technology roadmap with new product releases and goals.
As a senior engineer, I delivered specialized architecture support for Microsoft’s global accounts, including managing authentication pipelines for 8 high-value clients with monthly spending in the 7-figure range. Key highlights in this role: ➥Analyzed technology landscapes to quickly implement high-impact solutions (like MFA), minimize disruption, and enhance security for large-scale organizations with tens of thousands of employees. ➥Developed a privileged identity escalation strategy that reduced customer attack surfaces by 85% while guiding a customer-centric security program. ➥Accelerated a critical app migration by 80% for a 200K employee organization and reduced projected migration time from 7-10 years to 6 months through a custom solution design. ➥Led seamless transition to a new authentication platform for a productivity app for payment processing and achieved 0 downtime with uninterrupted services. ➥Introduced a global knowledge-sharing initiative across Europe, the Americas, and Australia to improve technical skills of teams by organizing 2 weekly expert-led webinars and developing a knowledge base with specialized articles. ➥Engaged 300-600 members a week, which increased Certified Architect achievements and empowered generalists with niche skill sets.
I managed a team of 6-10 engineers and managed £2.5M-£4M budget on multi-year identity projects. I migrated and modernized legacy on-premises applications for PaaS and IaaS vendors. Key highlights in this role: ➥Implemented API framework for OAuth 2 protocol using JavaScript and Python that enabled provision, de-provision, and management of identities in disparate silos. ➥Reduced refund processing errors by 60% and decreased financial losses by leading a team of 8 on driving cloud-native transformation and deploying JML process for a major retail conglomerate, including designing a custom SSO framework. ➥Prevented +1K attacks and mitigated substantial reputational damage and fines for an insurance client by implementing MFA system.
In this contract position, I streamlined HR processes by implementing a Joiner-Mover-Leaver (JML) system focused on automating account creation for new hires across 30+ applications with a single login that eliminated the need for individual request tickets and reduced administrative overhead. Key highlights in this role: ➥Improved JML process efficiency by +60% by replacing manual processes with an automated identity lifecycle solution. ➥Headed a cloud migration project to transition from a legacy on-premises system to a cloud-based architecture by maintaining a £2M budget and leveraging an API-first philosophy, which reduced YoY server maintenance cost by 42%. ➥Designed a preloading system that accelerated onboarding efficiency, reduced new employee setup time from 14+ days to 1 day, and saved $76K per hire (reduced cost from $80K to $4K). ➥Implemented multi-factor authentication (MFA) across a 7K user base, which resulted in achieving 100% secure authentication through required push notifications, reducing attack surface from 0 protection to complete security, and driving user experience with 0 friction. ➥Achieved 40% cost-saving by creating an initial concept of a log consumption system using TensorFlow R packages to detect server outages with +75% accuracy.