Arlington Heights, Illinois, United States
Strategic change management leader and certified change practitioner with a proven track record in global organizational transformation and deployments. Adept at team building and fostering collaboration across diverse global teams. A trusted partner to business and technology leaders and stakeholders, effective at navigating challenges and delivering measurable success in evolving environments. Expertise in developing frameworks and building capabilities to achieve key business objectives. Skilled facilitator and coach focused on upskilling through collaboration and empathy.
• Strategic Needs Analysis: Translate complex organizational challenges (in learning, soft skills, team building, and leadership) into clear, measurable business outcomes. • Custom Solution Design: Partner to co-create robust, data-driven strategic plans that are fit for purpose and designed for immediate applicability. • High-Impact Facilitation: Deliver interactive workshops and coaching sessions that focus on practical skills mastery and sustained behavioral change. • Change Management & Adoption: Implement integrated adoption plans that support knowledge transfer, maximize retention, and ensure a measurable return on investment (ROI).
• Delivered virtual and in-person onboarding training for first- and second-level customer advocates at a major payroll and benefits provider • Developed and delivered instruction on industry concepts, Internal systems and tools, and role-specific responsibilities • Managed LMS activities in LearnUpon including enrollments, scoring, tracking and reporting • Provided leadership with progress updates and recommended improvements to training programs and content
• Coordinated change management activities supporting global organizational transformation, guiding Global and Member Firm teams to plan, develop, and execute localized change interventions • Managed change readiness assessment service for global transformation programs measuring impact and effectiveness • Established, led, and grew a Change Enablement Community of Practice for 150+ practitioners across the firm’s transformation and change network, defining best practices, developing connections, and driving consistency in change management delivery • Built strategic relationships with clients, stakeholders, and leaders to define and drive successful delivery across programs and services • Led learning and development for the Change Management team including assessing, upskilling, and onboarding, ensuring a consistent approach, and positioning the team as trusted, strategic advisors • Managed and developed a team of strategic change managers serving as trusted advisors while supporting global change projects, growing responsibilities and creating promotion opportunities
• Led change activities for multi-year global technology organization transformation coordinating across workstreams, Global, and firms to plan and execute change initiatives; developed and led communication and engagement plans driving awareness and support • Developed and maintained team's value-driven end-to-end change management methodology enhancing delivery effectiveness • Built and socialized a consolidated change enablement toolkit of accelerators supporting transformation programs and influencing change management consistency across the network • Partnered with stakeholders to define and execute short-term to multi-year global change and transformation programs driving and measuring value realization through change interventions
• Served as Asia Pacific regional deployment lead engaging local technology leaders, relationship managers, and global technology staff to facilitate deployments, solve issues, and align activity • Defined strategy and led change management activities including impact assessment, engagement, communications, learning, support transition, and adoption on multiple global technology initiatives • Managed and developed team members to ensure quality, alignment, and progress toward project milestones • Developed and led multiple learning, knowledge sharing, and team building sessions to drive culture and growth in the organization
• Perform mainstage shows as part of regular cast • Teach improvisational skills and improv comedy to beginner through experienced students • Coach established improv teams
• Managed $2MM CRM application release (5,300 development and 29,000 total hours) coordinating with 25 cross-impacted partners and leveraging bank-standard Project Delivery Framework • Developed deployment plan for five major CRM releases coordinating across 25 development, production support, and business group • Led UAT and QA teams defining, developing, and executing manual and automated testing • Managed business projects for six major CRM releases (6,000 - 7000 development hours) including requirement definition, design, change readiness, testing, deployment, and hypercare activities • Directed command center support for 5,000 users across eight major releases including help desk, issue resolution, and reporting