Berlin Metropolitan Area
Some organizational challenges don't come with a default playbook. Post-merger integration across multiple acquired entities or transforming in an Ai world. A product and technology organization that's grown faster than its operating model. Delivery portfolios where investment decisions lack visibility, ownership is blurred, and teams are working hard without moving in the same direction. Governance that exists on paper but doesn't drive real accountability. In these situations, experience counts for more than methodology. Knowing what good governance actually looks like when OKRs and KPI frameworks are embedded in how decisions get made and are not just reported on. Understanding how to sequence an operating model redesign without breaking delivery in the process. Recognizing when a vendor structure needs renegotiating versus when the problem is internal. These are judgment calls. They come from having navigated similar complexity before, across different organizations and different contexts. That's the thread running through 15+ years of work in digital, e-commerce, and online technology, scaling product and technology operations, leading post-merger integration, designing delivery frameworks, driving organizational transformation, managing P&L, and aligning business, product, and technology around shared priorities. The industries and company sizes have changed. The type of problem, less so.
Driving operational excellence across a 1,000+ person global product and tech organization spanning multiple business entities. Focused on aligning delivery, resourcing, governance and visibility for execs. 🔹Owned and led operating model and performance for a 1,000+ FTE product & tech organization 🔹Partnered with C-level on investment allocation and portfolio prioritization 🔹Redesigned and implemented operating model across 6 domains, aligning 100+ teams including DevOps, QA, and GTM readiness 🔹Established portfolio governance and OKR-based decision frameworks to improve prioritization, predictability, and investment transparency 🔹 Owned introduction of AI-supported product discovery and reporting, enabling faster, data-driven decision-making and reducing manual effort 🔹 Drove enterprise tooling and data transformation, including consolidation of 4 Jira instances in under 9 months to create end-to-end delivery visibility. 🔹Structured and negotiated nearshore vendor model, delivering 20% cost efficiency. Owned near shore vendor budget 🔹Owned nearshore/vendor strategy, structuring delivery models and contracts to drive cost efficiency and flexibility ✅ Result: turned a fragmented four-company landscape into a single operating model with real delivery visibility and measurable cost efficiency.
Appointed as registered director to take operational control of an engineering subsidiary and integrate it into the Aviv operating model, with responsibility for operations, financial steering and compliance. 🔹 Held the registered directorship and put financial controls in place immediately to stabilize the entity. 🔹 Scaled the organization from 40 to 125 people and built the recruitment engine behind it: job architecture, salary structure and standardized contracts. 🔹Established core business functions and governance structures across finance, HR, IT, and operational management to build a scalable and resilient legal entity 🔹Built the financial backbone to meet Aviv standards, including budgeting, rolling cash flow forecasting and daily financial management, removing an inherited funding dependency 🔹Stood up HR and IT operations end to end, including BambooHR, performance management, onboarding and IT governance, for a fast-scaling organization. 🔹Integrated delivery, vendor management, and reporting into the wider group operating model, improving transparency, control, and execution consistency. 🔹Built the operational foundation required to scale the business post-integration while improving management visibility and decision-making discipline. ✅ Result: Reviving a subsidiary in difficulty and turned it into a fully governed, group-integrated delivery hub of 125 people, with no disruption to delivery commitments
Leading the international Program Management team responsible marketization, localization of the Audible experience across all platforms, including (Amazon) web, mobile, FireTV, Alexa, and Kindle. My role required close collaboration with global product and technology teams in the US to responsible for driving major platform migrations, launching new business models and compliance for EU market places. My role expanded from only program managers to program management, and teams for on-site operations IT, real estate, and facilities management. 🔹 Led as Single-Threaded-Leader (SLT) Audible's EU PSD2/MFA compliance program with Amazon. 🔹Led end-to-end Audible product delivery and launches of new markets (India, Italy), enabling localized customer experiences and driving international user growth across web, mobile, Alexa, Fire TV 🔹Owned and delivered large-scale implementations, migrations, and compliance programs (PSD2, GDPR) 🔹Built and scaled platforms such as global blog and internal content slate platform, improving speed and visibility of content delivery to customers across markets 🔹 Doubled office footprint & built four recording studios. 🔹 Managed IT, Facilities & Real Estate teams to Amazon standards. ✅ Result: Delivered scalable infrastructure and compliant, localized customer experiences while elevating Audible’s European technology and operations footprint. ✅ Result: Expanded floor space incl 4 audio recording studios, post-Corona Ways of Working office transformation
As part of Staples’ global delivery center, led the B2B and B2C digital experience across 16 European sites and 3 brands. Owned the delivery of all online product changes, innovations, and enhancements aligned with European growth strategy—serving both omnichannel and global delivery needs. 🔹 Migrated 16 websites (11 languages) to new platform in 18 months. 🔹 Unified EU roadmap with global initiatives for clarity & priority. 🔹 Drove A/B testing & UX optimization → higher conversion. ✅ Result: Modern omnichannel experience and digital performance uplift.