Istanbul, Istanbul, Türkiye
#N3S
*Diagnosing and resolving issues in complex enterprise environments that run Symantec + Broadcom Products, *Technical Support for ProxySG,SSL Visibility, Content Analysis (CAS), Management Center, Reporter, Web Isolation Symantec/Bluecoat/Broadcom products *Represent Broadcom support through conference calls with customers, internal stakeholders and third parties to engage next level issue resolution. *Diagnosing and solving software, hardware and network connectivity issues, *Analyzing network and application traffic, routing and diverse protocols DNS, TCP, TLS, HTTPS, etc.. *Troubleshooting authentication issues in Windows Active Directory IWA, SAML, Kerberos, *Updating customer tickets on daily basis and providing next steps in troubleshooting, *Assisting in troubleshooting of application issues such as connectivity errors going through security appliances, *Providing customized policy rule configuration.
*Provide level 3 support for the existing customers *Responsible for installing Broadcom Security Solutions *Installation and maintenance of PaloAlto & Check Point Firewall & Backbox & Symantec ProxySG ( RPT / MC / CAS ) & Symantec SSL Visibility & Broadcom Web Protect Suite & Web Security Service & Cisco ( Duo & Umbrella & AMP ) &, ProofPoint hardware, software products *Preperation of lab environment to test latest software,hardware at the company. *Support of Sekom & Soitron IT infrastructure
*Security risk assesment and reporting for the projects *Maintaining and improving information security and business continuity management systems in compliance with ISO 27001 standarts *IT Security Management *Planned, insalled and managed Pulse Secure SSL VPN, OTP, IPsec firewall, routers, switches, AP, Citrix Netscaler LB, ARBOR DDOS & TMS Cloud Signaling... *Implementing on the job training for levelt 2 and level 1 engineers
*Planned, managed and operated Dicle Elektrik customer care Network and Security devices such as Cisco Routers, Dell Switches, Checkpoint Firewalls, Fortinet Firewalls, SSL VPN, IPsec VPN, FWSM modules *Made troubleshooting network and security related problems
*Responsible for Network Infrastructure design, deployment and operations, *Provide daily network operational support and maintenance *Proactively monitor network and related systems *Perform requirement analusis to define reporting requirements *Network troubleshooting
* Network and Network Security Implementation *Knowledge and Troubleshooting of Firewalls *VPN Technologies *IPS *URL Filtering Solutions