Istanbul, Türkiye
Leadership: Ability to guide, motivate, and inspire your team. Make informed decisions and take responsibility for outcomes. Communication: Excellent verbal and written skills to interact effectively with the team and customers. Clarity and precision in conveying information. Problem Solving: Know how to make quick and effective decisions to resolve customer issues and maintain satisfaction. Organizational Skills: Manage tasks, priorities, and resources effectively to ensure smooth service delivery. Customer Understanding: Have a deep understanding of customer needs and expectations to guide team actions. Patience and Empathy: Understand customer frustrations and guide the team to provide compassionate support. Team Motivation: Boost team engagement and performance through recognition, coaching, and fostering a positive environment. Adaptability: Be able to adjust to rapid changes in customer demands, processes, or technologies. Technical Skills: Master tools and systems related to customer service to ensure optimal usage and train the team accordingly. Time Management: Prioritize tasks effectively to optimize team productivity and meet deadlines
@SunriseUPCGmbH 2nd level technical lead: - support the agent on the daily problem - analyse there cases and found the best way to solved the problem - communication with Sunrise UPC partner - Provide refresh technical/sales - meeting with overhead leader on daıly briefing - update on new tools for a better customers experience - communation with other teams on divers situation. Responsable technique - supporter les agents dans leur journée - analyser les dossier, trouver la meilleur solution à leur problème - communication avec divers partenaire Sunrise UPC - offrir aux agents des formations technique / ventes. - entretien avec le Chef d’équipe journalières - s'adapter au nouveau équipement pour un meilleur expérience client - communication avec les collègue des autres département des problemes lourd #dreambig #dobig
@SunriceUPCGmbH Technical customers service. 1st level support: - understanding the problem at the first call - support the client and find the best solution - provide the best customers experience - update on new technologies - give the customers the right product for he's life style. Niveau 1 support - comprendre le problème dès le premier appel. - offrir au client la meilleur solution à sont problème - donner au client sa meilleur expérience - s'adapter au nouvelle technologie - offrir au client le meilleur produit qui est adapter à sont train de vie. #dreamBİG #doBİG