Istanbul, Türkiye
Mustafa Ertürk has more than 30 years of engineering and management experience in various departments and positions within the automotive, defense, and machinery manufacturing sectors. Possessing the competencies required to manage the supply chain end to end, he focuses on achieving the best collective performance for the benefit of the company through collaboration with stakeholders in line with strategic objectives. In addition to developing an operating system in which business processes flow continuously to produce the targeted results, he also attaches importance to the development of organizational culture and the enhancement of employee skills. In this context, he addresses technological development together with corporate transformation in his work. He also continues his academic studies alongside his professional career. Board Member, TESADER - Association of Technical Procurement Professionals
* Management of the end-to-end supply chain organization, covering planning, procurement, logistics, warehousing, and coordination of related information technologies. * Execution of supplier evaluation, development, and alternative sourcing strategies for machinery, equipment, technical materials, and project requirements in a high-security environment. * Management of supplier payment plans in alignment with project milestones and the company’s cash flow. * Work on developing supply-chain-related processes in IFS (ERP). Establishment of e-BOM and m-BOM structures and change management processes, strengthening product standardization, production planning, and cost visibility. * Management of warehouse operations, inventory control, inventory aging, and period-end accounting preparations; coordination of domestic/international logistics and customs processes. * Management of application, monitoring, reporting, and audit cycles as part of additional responsibilities as ISO 27001 ISMS Coordinator, R&D Center and investment incentives Coordinator, and Facility Security Coordinator (NATO and National Classified Facility Security processes).
* Management of supply chain processes for R&D prototype production and production under serial-production conditions. Global supplier research, procurement, contract negotiations, and supply chain operations. * Leadership of business planning, budgeting, investment requirements, and investment approval processes for the establishment of a new factory and the transition to serial production. Following the start of production, execution of supply chain and accounting operations in the free zone. * Leadership of the end-to-end design and implementation of all business processes in CANIAS (ERP): Material Master Records, Account Master Records, Bills of Materials, Supply Chain (procurement, planning, warehouse management), Production, Accounting, Cost Management, Budgeting, Sales, After-Sales Services, and Human Resources. * Management of product commercialization activities: type approval, VIN registration, ISO 9001, CE certification, capacity report, and product conformity certificates. * Management of contracts: suppliers, customers, and dealers. * Preparation of serial-production budget plans.
* Management of domestic OEM and dealer-channel sales teams and achievement of budgeted revenue and profitability targets. * Preparation and approval of customer-specific quotations; spare-parts market price updates; receipt, verification, and entry into SAP of orders received via EDI or email; and delivery follow-up. * Management of customer and dealer contracts. Monitoring and management of collections. * Increasing new-product sales and monitoring PPAP/APQP processes. * Coordination and preparation of all marketing activities: work with creative agencies, commercial film production, social media publications, trade fair preparations, and participation.
* Defining the technical specifications of the entire bus and minibus product portfolio as competitive. Conducting price and competition analyses.. * Implementation of model-year changes in existing products. Development of new-product proposals. * Management of work with bodybuilders for the Hyundai H350 product group. Execution of panel van-to-minibus conversions and ensuring product conformity certification. Determination of the sales price. * Consolidation of sales budgets in line with sales forecasts across all markets, monitoring sales performance, and presenting results to management. * Planning, budgeting, and organization of marketing activities: trade fairs, roadshows, and launches. * Commissioning and reporting of customer satisfaction, focus group, market research, and brand perception studies. * Preparation of brochures and various marketing documentation. Work with creative agencies. * Providing support to the sales team in special tenders and product presentations.
* Management of the bus, midibus, and light commercial vehicle service network; opening new service centers; auditing and improving service performance; termination of authorization for underperforming service centers; and monitoring service contracts. * Conducting regular visits to service centers, dealers, and fleet customers. * Resolution of service center and customer complaints. Review of warranty claims. Resolution of spare-parts stocking and supply issues. * Monitoring product maintenance and failure conditions and costs. Reporting warranty costs per product. * Direction and management of the technical field team. Ensuring resolution of field nonconformities and monitoring customer satisfaction. Preparation, budgeting, implementation, and follow-up of corrective actions and service campaigns. * Increasing expertise and awareness at service centers, training employees, and improving processes. * Direct provision and management of service operations for municipal fleets acquired through tenders.