Mustafa Afridi

Seniour Customer Specialist

Portugal

About

Experienced Passenger Service Lead Agent with a demonstrated history of working in the airlines/aviation industry. Skilled in Teamwork, Airline Reservations, General Aviation, Passenger Service/Customer Service, Lost & Found, Strong operations professional with a Bachelor of Arts - BA focused in Arts from Karachi University.

Experience

  • Senior Customer specialist at TP
    Jul 2025 - Present · 1 yr

    Handling emails, Calls and giving Support to Customers orders in German language Market.

  • Passenger Service Lead Agent at FraGround Fraport Ground Services GmbH
    Oct 2024 - Jun 2025 · 9 mos

  • Passenger Service Agent at Airline Assistance Switzerland AG (AAS)
    Mar 2023 - Oct 2024 · 1 yr 8 mos

  • Passenger Service Agent at Havas Ground Handling Co.
    Aug 2016 - Sep 2023 · 7 yrs 2 mos

  • Manager Development Products at BAUMANN
    May 2021 - Jan 2023 · 1 yr 9 mos