Greater Toronto Area, Canada
Experienced Professional | Data Analyst | Sales Specialist | Business Graduate A dynamic professional with a strong business sales and marketing foundation, combined with expertise in data analysis and sales strategy. Passionate about leveraging data-driven insights and customer-centric approaches to drive business growth and success. Proficient in tools such as Excel, Power BI, SQL, and Tableau, with expertise in analyzing and visualizing complex datasets. Skilled in designing interactive dashboards, performing data cleaning, and uncovering actionable insights to support strategic decision-making. Experienced in identifying trends, evaluating product performance, and presenting KPIs to optimize operations and drive efficiency. Sales Specialist A results-driven sales professional with a proven track record in exceeding sales targets and building lasting customer relationships. Skilled in crafting innovative sales strategies, leveraging customer insights, and providing tailored solutions to meet diverse business needs. Adept at using social media and marketing channels to enhance brand visibility and drive customer engagement.
Analyzed customer financial profiles to identify risk trends and optimize collection strategies, contributing to portfolio performance metrics. Investigated application failures, performance degradation, access issues, and hardware malfunctions, coordinating with higher-level support teams for resolution. Monitored banking applications and IT systems for performance, resolving incidents, and escalating complex issues to minimize downtime. Handled both inbound and outbound calls using empathy and active listening with delinquent customers, negotiating payment arrangements, and offering solutions to resolve overdue accounts. Collaborated with internal teams and escalated cases as necessary to support efficient resolution of complex or sensitive financial issues. Documented all interactions and payment agreements in the customer management system, ensuring compliance with legal and regulatory standards. Managed a portfolio of past due business & personal accounts, consistently achieving a high recovery rate and meeting monthly targets.
Responsible for designing, developing, and maintaining highly functional and visually appealing websites and web applications. Utilized my expertise in HTML, CSS, JavaScript, and various web development frameworks to create seamless user experiences. Collaborated with cross-functional teams to gather requirements and translate them into effective technical solutions. Developed responsive and mobile-first websites to ensure optimal viewing across multiple devices and browsers. Implemented clean, efficient, and well-documented code following best practices and industry standards. Conducted thorough testing and debugging to identify and resolve issues, ensuring high-quality deliverables. Integrated third-party APIs and tools to enhance website functionality and user experience.
Passionate sales professional with a strong track record in customer engagement, technology sales, and data-driven decision-making. Currently working as a Sales Consultant at OSL Retail Services, where I interact with 60+ customers daily, driving sales of SIM cards and mobile phones across all major brands and network providers in Canada. Key Responsibilities & Achievements: Sales & Customer Engagement: Proactively engage with Walmart customers in the electronics department, identifying their needs and offering tailored mobile solutions. Lead Generation & Relationship Building: Develop sales opportunities by initiating conversations, understanding pain points, and recommending the right products. Technology & Connectivity Support: Provide expert assistance on phone selection, network issues, and tech-related queries, ensuring seamless customer experiences. Problem-Solving & Issue Resolution: Efficiently troubleshoot customer concerns related to connectivity, mobile devices, and technical challenges. Data-Driven Sales Strategy: Analyze customer preferences, sales trends, and service issues to refine selling strategies and improve customer satisfaction. Performance Tracking: Utilize internal systems to monitor sales performance, identify high-demand products, and optimize sales pitches accordingly. Developed a keen ability to analyze customer behavior, sales patterns, and market trends to optimize sales strategies. Gained expertise in problem-solving, trend analysis, and data-driven decision-making, key skills for transitioning into a Data Analyst role. Currently expanding my skills in Excel, Power BI, SQL, and Tableau to translate sales insights into actionable business intelligence.
Handled 50+ interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction. • Exceeded personal sales targets signing up new customers on home improvement products, opened their accounts and presented relevant product information to them. • Received 95% customer satisfaction rate, which was well above company’s average rating. • Memorized all company products and services to be able to answer customer questions quickly, efficiently and upsell.
Assisted over 40 customers per day in finding or selecting items and providing recommendations which generated a total of $8k in additional revenue. • Stocked, replenish and organize inventory with accuracy and efficiency, completing task 10% faster than average associate. • Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases. • Provide outstanding service to retail customers, receiving 96% in customer service feedback surveys.