India
- Oversaw a portfolio of 20 accounts, providing comprehensive support for Skyhigh Security solutions. - Planned and conducted governance meetings with operational teams and C-suite stakeholders to maintain performance and alignment. - Delivered best-practices workshops, feature trainings, QBRs, and value plans to enhance customer understanding and engagement. - Collaborated with renewal teams to support contract extensions, expansions, and long-term account growth. - Assessed risks, managed escalations, and resolved high-priority issues to ensure service continuity. - Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. - Led customer migrations and supported new deployments by analyzing use cases and coordinating with cross-functional teams. - Collected and analyzed customer feedback to identify product improvement opportunities and elevate service quality.
- Managed a portfolio of 8 accounts, serving as the primary technical point of contact for Skyhigh Security solutions. - Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption and component fine-tuning. - Delivered proactive technical guidance, helping customers optimize deployment and maximize value from Skyhigh cloud security platform. - Led regular cadence calls, technical reviews, and health checks to ensure smooth operations and strong customer satisfaction. - Coordinated cross-functional teams to drive timely issue resolution, feature enablement, and successful project delivery. - Identified adoption gaps and recommended best practices to improve product utilization across customer environments. - Managed SEV-1/2 for all assigned accounts, driving swift troubleshooting and recovery.
- Managed a diverse portfolio of 12 accounts by delivering top-tier support for ZIA, ZPA, and ZDX solutions - Guided them through the adoption of new features to maximize their benefits. - Monitored positive changes in customer sentiment, validated by glowing feedback and appreciation emails received from satisfied clients. - Cultivated strong post-sales relationships with the customers - Crafted clear documentation, knowledge articles to enhance customer experiences and provide valuable self-help resources - Equipping customers with the knowledge they need to confidently manage their security environments and focused on Business Continuity Planning, Configuration and Resilience Audits, and seamless adoption through our weekly/monthly cadence.
- Participated in training sessions that energized teamwork and sparked cross-functional collaboration, strengthening bonds with colleagues. - Engaged with mentors to receive personalized guidance and constructive feedback - Offered frontline support for Zscaler by promptly resolving user access issues, fixing connectivity glitches, and fine-tuning security policies with care and attention. - Gained practical, hands-on experience addressing and resolving customer issues with dedication and efficiency.
- Implemented Red Bull’s sales & marketing mix on campuses. - Infused Red Bull into the student lifestyle through coordination of projects on campuses and support of student events. - Developed Red Bull’s brand profile, image, and credibility on and around campuses within the student market. - Liaised with sales teams to help build sales and distribution on and around campuses.
- Generated enthusiasm and handled inquiries to convert them to enrolments. - Marketing and Promoting Unschool Courses. - Led a team of Campus Ambassadors PAN India. - Training and development of Ambassador teams. - Advertising and Branding the Unschool website and product.