Canada
If you're reading this, something about my profile caught your attention. Let's build on that, shall we? I am a Journalism and Mass Communication graduate, with a Post-Degree Diploma in Marketing Management trained in brand storytelling and strategic communications. I've worked across Spain, India & Canada building strong cross-cultural communication and stakeholder management. My expertise spans across FMCG and consumer brands in fast-paced campaigns. My work included media outreach, market research, content strategy, reporting analytics, and client coordination. I have also worked in the fashion and lifestyle sector, leading audience segmentation, consumer behavior, service excellence, and campaign launches. I’m looking for my next big opportunity in marketing, PR, or brand communications, ideally somewhere where I can be creative and learn more and more every step of the way. Outside of work, I speak five languages, live for the movies, love trying new foods, exploring new cafes, and traveling whenever I have the chance. Oh, and the meaning of my name is 'smile', and I do try to bring one to people's faces now and then. :)
• Resolve 50+ client inquiries across chat, phone, & emails while maintaining accuracy, and brand-aligned service standards. • Deliver consultative selling by providing product knowledge, inventory availability to support confident purchasing decisions. • Build strong client relationships by capturing accurate client information ensuring reliable support to drive engagement and trust. • Support checkout and post-purchase experiences by addressing objections, resolving product quality concerns, and identifying proactive solutions that balance client satisfaction with business risk.
- Coordinated and managed the festival’s box office operations, including ticketing setup, reporting, and performance tracking through online sales platforms. - Supported onsite logistics during festival events, including check-ins, troubleshooting, and VIP coordination. - Managed guest communications, inquiries, and support with professionalism and warmth. - Assisted with volunteer coordination, including scheduling, communication, and day-of-event logistics. - Contributed to a culturally rich, equity-driven festival experience centered on creativity, inclusion, and community impact.
• Coordinated and managed the festival’s box office operations including ticketing through online sales platforms. • Supported email marketing and newsletters through Keela & managed website content via Squarespace to enhance digital engagement and user experience. • Supported logistics during festival events, including check-ins, troubleshooting, guest coordination & communications. • Assisted with volunteer coordination and management, including scheduling, communication, and day-of-event logistics.
- Delivered exceptional customer service, assisting her in finding activewear that meets her needs and preferences. - Drove sales through personalized styling recommendations, upselling and cross-selling products to meet customer needs. - Maintained visual merchandising standards, ensuring product displays are organized, appealing, & aligned with brand guidelines. - Processed transactions efficiently, handling cash, credit, and digital payments while maintaining accuracy and speed.
- Answered general inquiries about bookstore policies, operating hours, and product availability. - Unpacked, sorted, and organized books and supplies in the backroom or storage area. - Ensured items are correctly labeled and displayed according to bookstore standards. - Assisted in processing outgoing shipments, including preparing materials for return or redistribution. - Worked with bookstore staff to prioritize tasks and meet deadlines during peak seasons.
- Assisted students in accessing academic resources and support services to enhance their academic performance. - Provided guidance and support to students on study strategies, time management, and organization. - Helped students navigate the college's academic systems and processes, including registration, course selection, and accessing tutoring services. - Responded to student inquiries and concerns, providing accurate information and directing them to appropriate resources. - Facilitated workshops and study sessions to help students develop essential academic skills.