Manchester, Connecticut, United States
Hi, I'm Musarrat Jahan, a Cognitive Science student at UConn with a passion for technology, education, and client support. I'm currently working as a SAIT Student Worker at UConn, assisting clients with resolving day-to-day technology issues, troubleshooting workstations and printers, and providing comprehensive support. I also have experience as an Instructor at Code Ninjas, where I taught coding to children, managed front desk operations, and designed and led educational summer camps. I have developed skills in Microsoft Office, Google Suite, Adobe Photoshop, Python, Java, JavaScript, and HTML. I'm fluent in English and Bengali and have basic Korean proficiency. I'm also involved in extracurricular activities, such as designing promotional materials, managing social media for the UConn Bangladeshi Student Association, and volunteering for community service and environmental advocacy. I enjoy photography, video editing, and music in my spare time. I'm open to new opportunities and collaborations that align with my interests and goals. Let's connect!
- Provide deskside and remote technical support for corporate users in a fast-paced enterprise environment, ensuring minimal downtime and high customer satisfaction. - Troubleshoot and resolve hardware, software, network, and account-related issues, including MFA, VPN, Windows OS, and productivity applications. - Image, configure, and deploy laptops and desktops, ensuring compliance with company standards and security policies. - Perform device break/fix repairs, support peripherals and printers, and coordinate escalations when necessary. - Pack, ship, and receive computer equipment for new hires, refresh cycles, and replacements, ensuring accuracy and timely delivery. - Back up, transfer, and restore user data while maintaining data integrity and confidentiality. - Maintain detailed and accurate asset tracking records, including inventory updates, device assignments, and lifecycle documentation.
- Provide frontline technical support by entering, modifying, and troubleshooting ride data in a computerized scheduling system. - Maintain and update customer records, ensuring accuracy and data integrity. - Utilize spreadsheets and databases for data entry and analysis to improve service efficiency. - Communicate late vehicle services and verify customer requests to optimize scheduling processes.
- Assist clients in resolving day-to-day technology issues, including troubleshooting workstations, printers, Office 365 applications, NetlD, and connectivity problems. - Log and address IT issues, escalating when necessary. - Reset client passwords and provided technology-related support. - Troubleshoot basic connectivity issues to ensure smooth operations. - Install and maintain workstations and peripheral equipment. - Perform administrative tasks and actively participated in project implementation.
- Provided engaging coding lessons to children, adapting to diverse learning needs. - Maintained open communication with parents, ensuring transparency in student progress. - Managed check-in/out processes, phone, email, and reception duties. - Ensured a professional and welcoming atmosphere for visitors and clients. - Designed and led educational summer camps focused on coding and technology. - Ensured a clean and organized learning environment for a safe and productive experience.