Canada
• I am an accomplished Prince2 Practitioner, Scrum Master and ITIL Certified professional with over 18 years of rich experience in Project Quality, Major Incident Management, Strategy Planning, IT Procurement, Vendor Management, Team Management, Reporting, People Management, and Project Management. Furthermore throughout my career, I have continued to prove myself as a skilled Scrum Master, Project Manager, Quality Lead, and Asset Management professional which broadens my experience in customer engagement and relationship. My core strengths include, but are not limited to the following: • Project and Process Management – Starting up a project, initiating a project, Directing a project, Controlling a stage, Managing a stage boundary, Managing product delivery, Closing a project. • Procurement - Expert in various support functions such as determining procurement requirements, procurement dashboard, peripherals billing report, conducting reviews/updates, handling issues & escalations, invoice, billing, delivery operations, and auditing’s. • Asset Management - Proficient in projects and processes through discovery tools, bi-directional reconciliations and trace validations • Client Relationship Management - Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level • Team Management- Managed a team of 40+ L1s- Attendance, Leaves, Issues, Team connect, Attrition management, Spike management, Availability etc. . SLA reporting and Project audit reports. Engagement Health Assessment report. Project Quality lead.
Office Automation Lead- Client Coordination, Vendor & Partner coordination, Procurement dashboard review, Billing report , Procurement dashboard review, Asset management, Delivery & Operations, SOP, RUN books, Global Inventory Report
Working on Enterprise IT Asset Mangement. • Partner with Delivery, Project & Platform teams on projects to provide best practices in inventory functions and support the IT Lifecycle management. • Manage exception processes through discovery tools, bi directional reconciliations and trace validations. • Work with virtual offshore teams to allocate & reconcile workloads. • Provide feedback and close looping to Governance body on exception processes. • Undertake ‘special’ projects to plan, conduct and direct the analysis of complex business problems to be solved with automated systems. • Providing subject matter expertise to include data quality analysis and reconciliations with other internal inventory and technical data. • Assisting team in research, corrections, and clean-up, in addition to ad-hoc reporting and resolving overall data integrity issues. • Managing data cleansing processes and systems table updates; investigate data integrity issues & analyze reports for trends and issues. • Manage data integrity and understanding of database by end users of reports by providing information and explanations, and by providing training and education to team members. • Acting as a liaison between line of business and Technology Asset Management organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems. • Achieved quality improvement in exception processes by 64% annually between 2013 and 2014 • Won many Shared Success awards received from senior leaders for initiating and contributing projects. • Active member of employee Culture and Engagement team and SPARSH (CSR) team
Infrastructure Testing Desktops. • Transition Infrastructure support &testing functions from the customer’s environment to build a COE at WIPRO. • Understand existing infrastructure support processes and tailor them to fit onshore offshore models. • Determine support and testing process linkages and customize them to enable efficiencies. • Determine and finalize test bed requirements. • Develop end to end testing processes including test cases, environments and success criteria • Undertook a study of the existing desktop platform to flag technical and business risks for action. • Analysis of change records to determine patterns and repeats and reduce repeated changes. • Provide recommendations and go-to strategy after an in-depth study of existing application packaging practices and MSI validation for existing DSL. • Establish coordination and partnering processes in the onsite and offshore team.