London, England, United Kingdom
Experienced IT Support Specialist with over 7 years of hands-on experience providing end-user and device support across Mac and Windows environments. Skilled in troubleshooting, device management, user administration, and incident resolution using modern tools such as Jamf Pro, Jira Service Management, Okta, Google Admin Console, and Slack Administration. Known for delivering solutions independently and efficiently while maintaining strong communication and teamwork. Comfortable working under pressure, adapting to fast-paced environments, and taking ownership of technical issues through to resolution. Passionate about continuously developing technical skills and contributing to collaborative IT teams that value precision, responsiveness, and user experience. Currently based in London.