Halifax, Nova Scotia, Canada
As a hard-working professional, I take pride in doing my work in a clear and efficient manner and I am always looking for new opportunities.I am a fast learner, critical thinker and enjoy learning new concepts and techniques.
Supporting the Nova Scotia Health Authority and the Provincial government in IT
⦁ Assist the Government of Nova Scotia and NS Health Authority users with the Office 365 migration ⦁ Provide remote Tier 1 and Tier 2 support - Trouble shooting and repairing desktop computer hardware, software, mobile device services, and account administration services via incoming phone calls, emails, or web forms using remote tools, verbal/written instructions, and utilities to ensure timely resolution of client’s IT issues. ⦁ Record and document hardware/software problems, system crashes, actions and solutions. ⦁ Follow established procedures to record knowledge articles and share knowledge with co-workers. ⦁ Remotely install, test and upgrade software using the standard configuration manager application to ensure the software is current, registered and efficiently deployed for the client.
⦁ Efficiently troubleshoot and resolve user service requests and incidents by phone, email, in-person and using remote control tools; and document work performed ⦁ Follow and enforce processes, procedures, and systems controls as documented for the firm’s production environment ⦁ Support the implementation, delivery and on-going operations of technology, communication and business systems of the firm ⦁ Provide technical support for various industry standard applications, practice-specific and Grant Thornton proprietary applications ⦁ Coordinate onsite and offsite computer hardware repairs by third-party support providers ⦁ Configure and provide support for laptops, desktops, servers, printers and peripherals including scheduled updates and patches ⦁ Action workflows for new hire account creation, and account/access decommissioning for departing employees ⦁ Assist with preparation and deployment of new employee technology (laptop/PDA/workstation) ⦁ Coordinate and provide training as required to firm members on technology, hardware, software, telecom, both one-to-one and in group sessions ⦁ Contribute to annual budgeting process, with recommendations for future purchasing requirements; assist Relationship Manager with ongoing tracking of expenditures
⦁ Repair and resolve any software/hardware issues in any IOS or Android phones. ⦁ Assist customers in installing, repairing, and maintaining their personal desktops/laptops ⦁ Train customers in basic and advance use of computer software(Adobe,Microsoft access etc.) ⦁ Correspond with customers via email and set up appointments for repairs and training sessions ⦁ Contact suppliers and restock parts on demand. ⦁ At times of high volume of clients, manage 1-2 employees.