Murat Mert Şentürk

Customer Success Account Manager at Microsoft

Istanbul, Istanbul, Türkiye

About

Relationship builder who is known for working across teams to understand their priorities, analyze current state operations, propose strategy-enabling solutions and support building integrated business plan. Problem solver who provides fast, applicable solutions to ad-hoc problems, influences at all organizational levels and collaborates cross-functionally.

Experience

  • Microsoft (8 yrs 6 mos)
    • Customer Success Account Manager
      Jul 2020 - Present · 6 yrs

    • Technical Architect, Microsoft Technology Center
      Feb 2020 - Jul 2020 · 6 mos

      • Developed & maintained deep core and adjacent breadth technical, and professional skills, to assess & influence customers’ needs & vision. • Enabled others internally and externally on understanding the technical benefits of our technologies. • Engaged as OneMicrosoft driving solutions to customer problems using consultative selling techniques. • Drove and influenced customer technical decisions and business outcomes for Microsoft solutions and cloud services. • Leveraged appropriate resources to scale our work and win technical decisions. Major Achievements • MTC Istanbul ranked as one of top 10 MTCs in terms of influenced revenue in FY20 • 192 out of 200 NSAT (Net Satisfaction) among 350+ Customers 40+ Engagements

    • Sales Support Specialist
      Jan 2018 - Feb 2020 · 2 yrs 2 mos

      • Prepared a mapping practice for GDPR(KVKK) and MS Security Solutions • Successfully managed and executed End Customer Investment Fund program with outstanding utilization rate in region (%99.2). • Consolidated forecast comments, growth and consumption plans, consumption and revenue reports with personal insights to SSM and Subsidiary STU Lead for Quarterly and Monthly Business Reviews • Acted as Account Technology Strategist in Financial Services Industry with following responsibilities: o Orchestration activities across Microsoft and Partner resources to maximize business results, customer success and satisfaction o Close follow-up with customers regarding their business needs and our cloud solutions to achieve active usage and customer penetration o Drive long-term growth by focusing on sustainable usage of cloud solutions that align to customer objectives and business value Major Achievements • Published an article about the factors that affect cloud computing adoption in Turkey • Accomplished End Customer Investment Fund program management and execution for more than 100 projects and $1.6 Million project value in total. • Directly contributed (more than 3000 seats) to MW Comms and Core metrics of Financial Services Industry

  • Project Manager at Nielsen
    Dec 2017 - Jan 2018 · 2 mos

    Worked as SME in internal projects with following roles: • Execute and follow-up the project plan and project documentation • Generate business and data flow structure of the project • User interface design • Preparation of UAT scenarios

  • FI Consultant at SAP
    Jun 2016 - Jan 2017 · 8 mos

    Turk Telekom Group Financial Transformation Project • Implementation of SAP Accounting powered by SAP HANA also known as SAP Simple Finance, On-Premise Edition SP1508 with Central Finance Option • Centralized group financial view • Intercompany reconciliation • Customer and vendor reconciliation • Master Data Governance (SAP MDG) integration for logistic vendors