Warsaw, Mazowieckie, Poland
Helping individuals and small teams optimize their workflows through Al tools and automation. I focus on making everyday work more creative and efficient with intelligent solutions. build Al-assisted workflows, streamline repetitive tasks, and guide clients in adopting tools that improve accuracy and efficiency. I stay updated on emerging Al trends to deliver practical, scalable solutions that enhance productivity.
-Created/ Completed shipment details in our internal data management system (Carrier/ Vessel, Item description etc) -Coordinated with customer care, haulers and carriers for the export of shipment -Created files for consolidation container (Master / Single) -Reviewed and insured alignment of shipping instructions including to clarify any deviations/conflicts taking country regulations, export compliance and rate and routing information into consideration -Ensured profit maximization -Monitored operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered - Initiate and resolve any rate discrepancies -Worked with Sales and Customer Care on account implementation, ensuring a smooth transition from sales to operations
-Supported execution of brand and marketing initiatives across multiple channels in an international environment. -Coordinated preparation of marketing materials including presentations, onepagers, banners, and digital content. -Ensured brand consistency by following brand guidelines across all customerfacing materials. -Collaborated cross-functionally with content, design, digital, and business teams to support campaign delivery.
-Managed customer end to end Shipment cycle starting from Order receipt, booking,Cargo at origin, cargo in transit and arrival at destination in compliance with relevant company- procedures (SOP) and agreements with customer. - Owned all operational issues and facilitate their timely and effective resolution by engaging relevant internal stakeholders - Built customer relationships and be curious about customer business needs to serve customer better and identify new business opportunities - Supported the digitization initiatives, Own & Drive continuous Operation improvement initiative to satisfy customers and ensure we do things better and smarter - Maintained proactive inter-departmental coordination, to process the shipments in time. - Vendor performance management - Prepared Billing/Charge structures as per the standard Operating Procedures - Ensured timely closing of order financials - Focused on process improvement from a customer perspective as well as internally. - Ensured OPS KPI is fulfilled against target - Ensured OPS strategy defined by team leader/Manager is executed
-Acted as a primary point of contact for deliveries to final customer as FCL or LCL shipments -Took ownership of deliveries related issues and cases assigned to them and perform problem resolution to customer satisfaction. -Followed up on daily basis internally with local teams -Acted as primary point of contact to customer and vendors – ocean carrier/custom dpt/ trucking companies -Handled general queries as presented at the counter -Prepared and maintained the daily operations -Ensured good coordination between Front office and bac office import and export team -Been fully responsible for customer satisfaction, own, manage all customer facing activities. -Followed current policies and standard operating procedures, think of and communicate ways to improve on them. -At all times adhered to company procedures and regulatory requirements & to always behave in a manner consistent with and loyal to the A.P. Moller- Maersk values.