London, England, United Kingdom
Head of Operations with a strong track record of helping SMEs scale up efficiently and sustainably. Specialised in transforming and streamlining operations, executing strategic plans, and turning ideas and vision into tangible results that drive measurable business growth. Focused on bringing structure to chaos – ensuring operational effectiveness, optimising processes and procedures, and delivering strategic insights to leadership teams. EXPERIENCED across the full OPERATIONS function: • HR & People: Recruitment, on/off-boarding, training, People & Culture, talent management, retention • Accounting & Finance • Strategic planning & Execution: PMO, project delivery, goal alignment • IT & Asset Management • Compliance: ISO 27001, data governance, due diligence, policies • Supplier & vendor management: Procurement, contracts, relationship management • Sales, Marketing & Account Management • Events management • Office management KEY STRENGTHS: • Strategic thinker with a versatile, hands-on, and methodical approach • Proactive and autonomous, with a strong focus on outcomes and delivery • Agile mindset, driven by continuous learning and process improvement • Analytical and tech savvy, with strong business acumen and commercial awareness • Bilingual (French/English) with excellent communication and active listening skills • Comfortable liaising with both technical and business stakeholders at all levels SPECIALTIES: • Operational excellence | Process optimisation | Continuous improvement • Strategic Planning & Execution | Business Growth & Scalability | Goal setting | KPI management • Project Management & Governance | Agile & Scrum methodologies | Change management
Crystal Solutions is an independent Operations & Strategy consultancy that helps small and medium-sized businesses bring structure to their growth. Through the engineering of efficient processes and procedures, strategic insight, goal setting, and systems optimisation, we help streamline operations. From chaos to structure – we specialize in supporting scale-ups on their journey to sustainable success.
• Management of customer feedback and processing of research data • Management of MailChimp database and newsletter campaigns. GDPR compliance • Management of partnerships – online set-up and reporting • Bookkeeping (QuickBooks) • Website editing (WordPress)
• Project Management/PMO engagement with a global technology client • CRM migration project, from Salesforce to MS Dynamics 365 • delivery process of the project, using PMO processes and skills • coordination of the client’s multiple global stakeholders and the Systems integrator
• Ensured the seamless delivery of an Agile IT project for an alternative investment firm (US-based client) • Project involved customisation (configuration and reporting) of a third-party general ledger system (eFront FrontInvest) • Scrum master, facilitating internal and client stakeholders’ ceremonies: daily stand-ups, sprint planning, retrospectives • Monitoring / reporting of project tasks, backlog and project delivery progress, tracking story points through JIRA • QA framework design and implementation: established and coordinated QA processes, testing on client UAT platform • Supported resource planning, scheduling and training of a team of technical consultants throughout the sprint (monthly iterations) • Project documentation, delivery guides, QA templates, SharePoint project library