Greater Toronto Area, Canada
➢ Experienced Senior Network & Security Infrastructure Leader and Certified SRE Practitioner with over 10 years of experience in designing, managing, and scaling enterprise-grade infrastructure. Currently serving as Director of Operations for critical infrastructure at Canada’s largest financial institution, overseeing the global datacenter network and security operations for RBC. ➢ A proven leader in driving operational excellence through Site Reliability Engineering (SRE) practices, with a strong focus on automation, observability, and proactive incident management. Leading a global team responsible for over 20 critical technologies, our core functions include incident resolution, change execution, fault detection, capacity planning, security gap identification, and delivering self-healing capabilities to reduce MTTD and MTTR. ➢ Bringing 10+ years of experience in network architecture and design, with deep expertise in root cause analysis of complex infrastructure issues. Played a key role in maintaining 99.9%+ network availability, enforcing strict SLAs, and fostering a quality-over-quantity engineering mindset. ➢ An accomplished people leader with a decade of experience managing large, diverse, and geographically distributed teams. Recognized for talent development, team building, and fostering career growth through coaching and opportunity. ➢ Hands-on expertise with a wide range of technologies including Cisco, Arista, Juniper, ACI, DWDM, Palo Alto, Checkpoint, Fortinet, F5, FireEye, Bluecoat, Infoblox, Neustar, Citrix Netscalers, and Akamai CDN. ➢ Advanced practitioner of packet analysis and TCP troubleshooting, enabling cross-domain collaboration to resolve application-level issues. Experienced in leveraging tools like Wireshark, SevOne, NetBrain, Grafana, Dynatrace, Kibana, Python, Ansible, and other automation and monitoring platforms to build observability and streamline operations. ➢ Strong background in customer and stakeholder engagement, technical documentation, and building standardized workflows aligned with organizational and industry best practices. ➢ A self-motivated, analytical, and results-driven leader, passionate about solving complex challenges through innovation, collaboration, and a relentless focus on reliability and continuous improvement.
• Leading a team of 30+ professionals, including senior managers and analysts, overseeing datacenter network and security operations globally. Our team supports over 20 critical technologies spanning routing, switching, firewalls, DNS, proxies, remote access, and security platforms. • Successfully merged the Global Capital Markets team with the Canadian operations, integrating analysts across US, UK, and APAC. This unification enabled true global support coverage while significantly improving work-life balance, even within a 24/7 operational model. • Spearheaded the transition to a Site Reliability Engineering (SRE) mindset over the past year and a half — focused on leveraging software tools to automate operations, enhance platform observability, and enable self-healing mechanisms to improve uptime and resiliency. • Introduced and scaled automation initiatives to mimic end-user flows, allowing the team to proactively detect and resolve live operational issues before they impact users — moving beyond traditional infrastructure monitoring to a user-experience-driven model. • Designed and implemented synthetic monitoring solutions for key services like proxy, DNS, and ICMP/ping tests for xNet clients/ECOM platforms, enabling early identification of service degradation. • Collaborating closely with Global Cybersecurity, AI, and Tooling & Instrumentation teams to develop next-gen solutions that drive toward intelligent operations, combining automation, machine learning, and enriched telemetry to create more adaptive and resilient infrastructure management. • These efforts aim to address the growing complexity of our global infrastructure and have significantly contributed to reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR), resulting in improved service reliability, lower operational risk, and better end-user experience.
• Providing full managed networks services, owning range of customers and partners delivering them effective solutions. • Troubleshoot WAN & LAN connectivity issues for client including all the carrier and divers technologies such as EoC, PVC, PPPoE, Fiber and wireless. • Configuration & Maintenance of Cisco ASR’s, 881, 2960, 3560 routers and L3 Switches, Cisco ASA’s, AP’s, F5 Load Balancers & Palo alto firewalls. • Worked closely with senior network engineers, Troubleshooting & Configuring static, BGP & OSPF routing protocols, VRRP failover method and performing VLAN mapping from carrier NNI’s to internal network. • Liaison between the customer accounts and internal cross functional teams (product management and engineering) making sure we are meeting customer requirement to give the better experience. • Create and maintain knowledge base article for internal and customer use.
• Assisting SD-WAN and SD-Internet customers on TEloIP products that provide router and firewall capabilities. • CPE testing for parameters such as speed, network stability, active-fail over deployments, hardware limitations such as CPU utilization, maximum throughput and RAM requirement on different platforms via custom linux software that supported speedtests, mtr, wireshark analysis and live reporting tools. • Liaison between the customer accounts and internal cross functional teams (product management and engineering) making sure we are meeting customer requirement to give them better experience. • Providing full managed services, owning range of customers and partners delivering them pre/post sales technical demos, support and POC’s.
• Provide technical support in 24/7 shifts to 4000+ WAN Optimization Clients around the globe observing 30 min SLA strictly for critical issues (Network disruption cases). • Received applaud for great customer service and appointed lead for customer success project to pro-actively reach out to client and discuss how we can make their quality of experience better. • Currently got opportunity to provide managed services support to Kraft-Heinz along with other job responsibilities. • Work with customers and partners on Proof of Concept with product demos. • Management and communication of key stakeholders including customers, partners, internal business units, engineering and product management. • Hands on experience on configuration and troubleshooting of Exinda packet shaper 2061, 40XX, 60XX, 80XX, 10XXX and 12XXX series. • Widened skills in learning technologies like Edge cache, IPMI, QoS, WAN Acceleration using De-duplication & Compression, control using IP’s, DSCP/ToS & Vlan Tag Marking & SMB Acceleration. • Use debugging tools like wireshark for packet analyzing, deploy physical lab setups to reproduce issues, try workarounds and provide solutions to clients remotely using GTM, Teamviewer & WebEx. • Logging and tracking incident information in CRM system (Salesforce). • Compiled more than 100 technical documentations, logged all the troubleshooting and problem solving steps in knowledge base for future reference for customers and internal use. • Installing computer network topologies for lab training purposes.
• Helping currently enrolled students to better understand the theoretical concepts of CCNA course. • Conducting CCNA labs for students to better understand the concepts of Routing protocols, Switching protocols, ACL, WAN protocols and NAT concepts.