Dallas-Fort Worth Metroplex
I’m an operations and technical support professional focused on making services run smoothly, from client services and billing workflows to day-to-day issue resolution. I enjoy taking messy, manual processes and turning them into clear, repeatable systems that teams can actually follow. I’ve worked across high-pressure operations and service environments, collaborating with cross-functional teams to improve coordination, reduce delays, and strengthen customer experience. I’m especially strong at being the “bridge” between people and systems: translating customer needs into action, communicating clearly with stakeholders, and following through until the problem is fully solved. Right now, I’m looking for roles in customer experience and support, operations, logistics, technical support, or operations/data analysis, where I can contribute through process improvement, reliable execution, and a customer-first mindset.
• Conduct weekly system audits and log AV functionality data to support operational continuity and reduce disruptions • Coordinate with IT teams to ensure timely resolution of tech issues, enhancing classroom and event efficiency • Track usage patterns and system reliability across 30+ spaces, aiding resource allocation decisions
• Coordinate check-in/out, key audits, and guest logistics for large-scale summer events, supporting operational flow across multiple residence halls • Track housing issues, log facility concerns, and report service gaps to improve guest satisfaction and promote efficient resource allocation • Collaborate with staff to plan and execute events for new students and families, enhancing campus experience through structured and people-focused service delivery
• Led a residential community of 50+ residents, enhancing engagement and conflict resolution, resulting in a 20% increase in positive community feedback • Managed crisis situations and maintained a consistent presence, ensuring smooth operations and contributing to a safer community environment through QPR interventions and administrative support
• Managed IT hardware inventory, reducing equipment downtime by 15% and improving customer service efficiency by 30% through streamlined support processes • Executed physical and administrative tasks, including processing over 50 reclaimed computers monthly, resulting in a 20% improvement in workspace efficiency and maintaining 100% compliance with departmental protocols
• Conducted quantitative analysis of hub staffing and operational workflows, resulting in a 10% improvement in resource allocation and 15% reduction in delays • Built financial and operational reports for senior stakeholders using Excel, Power BI, and internal tools supporting cost-effective and data-driven decision-making across hub projects • Applied economic reasoning to process improvement initiatives, analyzing trade-offs between resource constraints and service reliability • Collaborated cross-functionally with departments like Tower Ops and Ramp to assess operational bottlenecks and implement efficiency strategies • Presented findings on inventory optimization and workforce allocation that aligned with broader economic objectives such as marginal cost reduction and resource efficiency