Frankfurt, Hesse, Germany
With over 21 years of expertise in IT, I have honed my skills across system administration, network engineering, and data center operations in both Germany and South Asia. My extensive background includes managing intricate IT infrastructures, encompassing servers, workstations, network devices, and telecommunications systems. My focus has always been on optimizing performance and ensuring top-notch security, backed by a robust track record of troubleshooting complex technical challenges and implementing efficient solutions. Currently, I serve as a System Engineer at Agilibo GmbH in Frankfurt, Germany, where I manage the installation, configuration, and repair of servers, workstations, and network devices for over 60 computers. I have successfully optimized hardware for performance, deployed operating systems and software applications, and developed deployment scripts for enhanced efficiency. My role also involves implementing backup and recovery strategies and enforcing security policies to uphold system integrity. Prior to this, I worked as a System Engineer at Sylhet Communication System in Bangladesh, where I supervised 700 internet connections, ensuring efficient operation, maintenance, and resolution of technical problems. My hands-on approach and technical acumen enabled me to manage a high volume of connections seamlessly, ensuring uninterrupted service for all users. At Grameenphone Ltd. in Bangladesh, I held the role of Senior System Engineer from January 2015 to June 2021. During this period, I was instrumental in deploying and operating a 4G network and commissioning a new data center. I also installed a 500 km highway optical fiber line and provided daily operational support for 20 NTTN connections. My dedication and expertise earned me the Best Employee of the Year award in 2021. My journey at Grameenphone Ltd. began in May 2003 as a System Engineer, where I directed daily operations and maintenance for 300 BTS and ensured the smooth functioning of a data center. I played a key role in deploying and maintaining a 3G network and connecting a 200 km optical fiber line across six railway stations in Bangladesh. Throughout my tenure, I consistently resolved customer issues, ensuring high satisfaction levels. My career is marked by a commitment to excellence in IT management, from optimizing system performance to implementing cutting-edge solutions. I am passionate about leveraging my extensive experience to drive technological advancements and deliver exceptional results.
• Supervised 700 internet connections, efficiently overseeing operation, maintenance, and resolving technical problems.
• Deployed and operated a 4G network as a board member. • Commissioned a new data center in 2017, including installing a new optical line, base stations (BS), IPS, and transformer. • Monitored and run fire alarms, exit alarms, generators, and power systems for a large data center in Sylhet. • Worked a demanding schedule of 40 hours per week. • Installed an efficient cooling system for the data center. • Installed and organized a 500 km new highway optical fiber line. • Provided daily operation support for 20 NTTN connections. • Conducted mobile network quality checks. • Handled and resolved 100 customer service issues per month. • Performed preventive maintenance on 10 sites and one data center monthly. • Awarded Best Employee of the Year in 2021.
• Directed daily operations and maintenance for 300 BTS. • Monitored and ensured the smooth functioning of a data center. • Deployed and maintained a 3G network as a board member. • Conducted daily maintenance and operation of a 1000 KM optical fiber line. • Deployed and connected a 200 KM optical fiber line across six stations in the Bangladesh railway. • Handled and resolved 70 customer issues per month, ensuring high levels of customer satisfaction.