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• Working in Accounting Sector at Advanced Construction Co. - ACC Saudi Arabia. • Previously Worked in Banking Sector at Commercial International Bank - CIB Egypt.
- Prepare and analyze monthly and annual financial statements, delivering accurate reports to support strategic decision-making. - Preparing periodic accounting entries for the organization. - Regularly prepare and analyze financial and business reports, providing actionable insights to drive organizational performance. - Manage contractors' and suppliers' payment certificates with precision, reviewing invoices and supporting documents to verify validity and integrity. - Preparing invoices for contractors and suppliers on a regular basis. - Conduct periodic reconciliations and journal entries, maintaining well-organized accounting records in full compliance with international and local standards. - Ensure adherence to internal financial policies and procedures, guaranteeing accuracy and reliability in payments and documentation. - Perform cost analysis to identify inefficiencies, offering practical recommendations that improve financial efficiency and reduce expenses. - Accurately prepare and process monthly payroll for employees, calculating basic salaries, overtime, allowances, bonuses, deductions, and entitlements. - Verify employee information and handle payroll adjustments (e.g., promotions, leaves, resignations) while upholding strict confidentiality and regulatory compliance. - Generate payroll-related financial reports and leverage specialized accounting software to optimize efficiency and maintain data accuracy across all financial processes.
- To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. - Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. - Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers. - Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time. - Liaise with other departments to ensure proper closure of pending customers inquires/requests. - Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction. - Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records. - Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction. Policies, Processes and Procedures - Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Day-to-day Operations - Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work. Compliance - Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks. - Selling some of the bank's products such as: Credit Shield, Supplimentary Cards and Cash On Phone.
- Handling clients’ online requests and inquires and cross-selling various bank products. - Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & the bank’s policies and contact clients to verify the information provided in the application. - Perform I-Score checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the Credit Assessment & Fulfilment department (CAF). - Follow up on cases approvals / rejections to ensure efficiency starting from receiving the application till the loan booking - Establish and maintain strong relationship with bank clients and attract new to bank clients through referrals.
- Journalist and Editor for sports events. - Editor for sports events at the local and international level. - Writer and editor of all social media platforms for the site.
- Analysis the most important events in sports arena. - Sports criticism and technical analysis for the Moroccan Infosports channel via Skype Application.
- Handling Customer Service. - Call Centre Representative. - Data Entry.