Müge Ergür

Strategic Program Management | Digital Transformation | Customer Success

Istanbul, Türkiye

About

With over 20 years of experience in IT consulting, project management, and customer success, I am passionate about helping clients achieve their business goals and digital transformation objectives. • Digital Transformation • Program & Project Management • Customer Success • Agile Transformation (Certified Scrum Master) • Customer Advisory & Pre-Sales • Change Management Sectors: Banking, Telecom, Retail and FMCG Expertise: IT Strategy, Program and Transformation Management, Systems Integration, Software Development Life Cycle Management, Application Management, Outsourcing, Change Management & Business Transformation, Organizational Design & Restructuring, Business Requirement Analysis, System Integration testing, User Acceptance Testing, Agile, Certified scrum master (CSM), Digital transformation, Team management, Vendor management, Business Development, Customer Success Management

Experience

  • Strategic Program Management Group Manager | Digital Transformation at Karadeniz Holding
    Apr 2024 - Present · 2 yrs 3 mos

  • Senior Customer Success Manager | EMEA Direct Sales at FICO
    Jul 2022 - Mar 2024 · 1 yr 9 mos

  • Senior Manager | Advisory | Customer Transformation Consulting at PwC
    Sep 2021 - Jun 2022 · 10 mos

  • Managing Consultant | Senior Program & Project Manager | Digital Transformation at IBM Global Services
    Jan 2008 - Feb 2021 · 13 yrs 2 mos

  • Credit Analyst at European Housing Finance
    Sep 2005 - Dec 2007 · 2 yrs 4 mos