Ottawa, Ontario, Canada
Barracuda (Sep 2024 - Present); Barracuda MSP Division (June 2023 - Aug 2024) --- - Takes the lead in the delivery management and oversight for a range of projects such as: small projects, business process improvement and business-wide projects - Works with project owners, executive sponsors, product managers, business systems, and other key resources to effectively manage risks, issues, communications, planning, scheduling, and owning the successful delivery of all assigned projects - Creates and maintains detailed project documents such as: project schedule, status reports, communication plan, meeting notes, wiki pages to meet PMO requirements - Coordinates, facilitates, documents and manages project information so that all project stakeholders and leadership are up-to-date on project deliverables - Conducts project management activities including: - Facilitates project planning exercises and meetings across teams - Monitors and reports progress of projects - Identifies risks through cross-functional change management process - Manages multiple pieces of work at any given time - Coordinates groups of related projects, understanding and appropriately communicating the inter-dependencies and the resource constraints - Understands and plans against project priorities across the business - Eliminates and/or escalates roadblocks as they arise - Ensures that owners, stakeholders and RACI are defined as appropriate - Ensures project closure upon completion - Proficient in project management framework and tools: Atlassian’s JIRA ticketing system, OKR, Smart Sheet, Agile, and Scrum
- Analyzed raw data sets and created weekly reports and graphs on data quality of all active MSP accounts across Salesforce CRM, inhouse ordering and billing systems, and NetSuite billing system to senior management - Identified and escalated data quality issues, and collaborated cross-functionally with internal stakeholders (finance, partner success, sales, business systems analysts, cross-engineering teams, senior management) to drive resolutions - Created and took ownership of tickets in JIRA for identified bugs and issues to improve systems and processes - Conducted routine maintenance on accounts to fix identified data errors to maintain accounts data quality across all systems - Managed monthly auditing and tracking and related analysis of usage and monthly invoices for service offerings from Original Equipment Manufacturers (OEMs) Barracuda Cloud Archive Sonian and Barracuda RMM Online Backup Infrascale across MSPs and end customers - Created monthly commissions report for Sonian sales team - Assisted various teams with ad-hoc data analysis, salesforce reporting and reports reviews, and related excel work as needed - Assisted sales operations with contract approval reviews - Created and streamlined standardized processes for: reviewing accounts data quality; Sonian email archiving invoice auditing and sales trend reporting across all partners; and onboarding and offboarding process across various internal teams for Barracuda Managed Phishline and Barracuda Managed Backup products
Napkyn Analytics is a multi-million dollar analytics consulting agency that provides senior executives with data-driven intelligence they need to make superior business decisions through expert consultation for business performance measurement, Google Analytics 360 Suite implementation, data analysis & visualization and data governance. - Assisted the CEO with daily administrative duties and tasks including: calendar management, expense tracking, composing and preparing correspondence, preparing agenda and compiling documents for meetings, documenting and disseminating meeting notes - Updated CRM with relevant documentation - Supported CEO in external commitments with partners and clients - Prepared an account of meetings and follows up on assigned action items - Provided administrative support to the team at Data Stack (sister company) including scheduling internal and external meetings, debriefing team members, coordinating and following up on action items - Assisted office manager with record keeping and documentation
Global Think Group is a consulting, research and business advisory firm with offices in Riyadh, Saudi Arabia, and New York, US. - Scheduled appointments and updated managers' calendars - Provided customer service as first point of contact - Managed contact lists, customer spreadsheets, and online records - Drafted corporate documentation and edited presentations - Kept track of company expenses - Assisted with HR screening
Oxford Business Group is a research and publishing company that produces annual comprehensive macroeconomic business intelligence reports on emerging market economies in 34 countries for foreign investors looking for new opportunities. - Improved workflows and standardized optimized processes for project team member scheduling, personnel and supplies logistics, record keeping, project milestones tracking, monthly project expenses tracking, contract documentation, and SOP with third party service providers - Coordinated team members’ daily agenda and liaised with logistic managers and internal and external project stakeholders - Assisted in preparation of statistics, data analysis and research consulting proposals - Produced daily agenda, weekly sales reports, contract documentation, artwork charts, and conference records - Organized corporate project funds, external payments, and budget requests, and wrote monthly expenses reports - Oversaw hiring and training processes for new support staff and conducted primary screening and interviewing for new hires and interns - Coordinated the company’s participation in local conferences through recruitment and training of outsourced company representatives as needed - Ensured the provision of conference materials at all events, and maintaining good lines of communication with supporting organizations