Tamil Nadu, India
With 25+ years of experience across diverse industries, I have consistently driven transformation through operational excellence and strategic initiatives. Over the last decade, I have spearheaded Cash/remittance operations globally, leading high performing cross border teams Recently, I have led transformative initiatives in Data Analytics, co-developing and implementing advanced analytics dashboards that deliver actionable daily insights to corporate banking clients. These solutions have successfully engaged over 1,300 users across 150+ premium clients, demonstrating the impact of data-driven decision-making in optimizing banking operations
Accountable for Service delivery of Cash/remittance operations across 15 markets managing a team of 100+ staff located across 3 countries (local/international remittances, payroll, client service, investigation, charges). Covered APAC, Middle East and US/UK markets Designed and delivered Analytics dashboards for corporate banking clients, co-creating them with Tier1 clients, empowering them actionable daily insights ● Spearheaded implementation of workflow tools streamlining processes to enhance turnaround time, improving process efficiencies and significantly reduce error rates by 2x times ● Enhanced efficiencies by implementing product-based service model for Remittance operations and process automation/RPAs ● Accelerated growth by consolidating operations across key markets in Asia & Middle East ● Championed digitation of client instructions and elevate straight through processing rates to +95% ● Strengthened business resilience across geographies and implemented phased simulations ● As a Product owner for STP metric of outward remittance operations (including non-hubbed operations), championed process/systemic improvements, augmenting global STP rates by 3% ● Collaborated with senior stakeholders implementing control framework aligned with Regulatory standards. Managed multiple regulatory audits across countries i.e. HKMA, MAS, PRA etc ● ● Assessed and strengthened internal controls in mitigating operational, financial and reputational risks ● Prototyped 3 major dashboards for Cash products - Cash Analytics, Multi Bank Analytics and Collections insights, successfully rolled them out to 150+ premium clients engaging 1300+ users ● Developed data pipeline from processing systems to client consumption (end to end) through BI tools integrated within channel systems. Functional SME for Architectural decisions and data models ● Responsible for collaborating with business teams in managing product development lifecycle
Strategising and leading a team of project managers for for Operational Excellence initiatives in Wholesale Banking Operations. Later progressed to a role of BPM for Banking Ops covering 2500+ staff across 3 centres ● Facilitated MT for 10% YoY growth through targeted migrations & cost efficiencies while establishing and scaling operations in Bengaluru ● Surpassed efficiency targets for business units by leading operational excellence initiatives such as digitisation, process re-engineering and automations etc
Joined as Assistant Manager (QA) leading a team of Transaction monitors for one of the clients and implementation of QA. Later progressed to be a part of Transformation Consulting team, wherein we instituted a team of process consultants for procurement vertical clients, generating revenue growth and achieved 8-10% efficiencies. Project managed implementation of ERP Case management application for one of their major clients, involving 1000+ users
Facilitator and project lead for implementing Innovation activities including TQM & Six sigma
Incharge for a section of TQM activities covering 3 sites of TVS Motor