Delray Beach, Florida, United States
Results-driven healthcare operations and quality professional with progressive experience supporting executive leadership, governance committees, accreditation readiness, performance improvement initiatives, and multi-site hospital operations within a leading healthcare system. Known for bringing structure, organization, and accountability to complex environments while managing high-priority projects, executive workflows, and cross-functional initiatives. Trusted to support mission-critical priorities requiring discretion, urgency, professionalism, and seamless execution. Key strengths include healthcare operations, quality improvement, accreditation survey readiness, executive communications, project coordination, committee governance, workflow optimization, and stakeholder collaboration. Played a key operational role supporting successful regional hospital accreditation command center operations across multiple campuses during Joint Commission and DNV surveys. Passionate about continuous improvement, supporting leadership teams, and helping healthcare organizations deliver exceptional patient care, safety, and experience.
• Provide administrative support to the Quality Management department, ensuring smooth operations and efficient management of departmental tasks. • Facilitated QI projects, including presentation preparation, scheduling meetings, preparing agendas, and documenting minutes. • Managed and maintained records of compliance with TJC regulations and standards. • Lead project manager for office relocation and set up at off campus location. • Prepared detailed audits for reports and presentations for the QI committee and hospital leadership. • Facilitated onboard access for POI employee sessions for data abstractions. • Monitor patient feedback and participate in developing strategies to enhance patient satisfaction.
Provided direct clerical support for departmental efficiencies and managed the complex calendars of the Director of Case Management, UR Manager, CM Manager, SW Supervisor, Medical Director, and Department staff of 70+ employees. Responsible for multiple office administrative functions including faxing, scheduling, preparation of agendas, conducting training, ordering supplies, vendor relations, etc. Supported operational initiatives by maintaining cross departmental relationships to complete special projects. Audited and established HR documents to maintain employee HR records in compliance with Corporate and JCAHO regulations & standards. Coordinated logistics, materials, technology support, and catering for committee meetings, department meetings, and staff events. Conducted orientation and commenced onboarding paperwork for new employees, offboarding for terminated employees, training, and systems updates on transferred employees. Self-Edified operational knowledge of transitional Baptist policies and procedures applicable in accounting systems, contract analysis, and supply chain to maintain invoices, requisitions, purchase orders, invoices, and reconciliations of several diverse accounts. Compiled and maintained records for several sub-departments in Case Management including; data analytics, LOS statistics, departmental activities, and special projects. Collaborated with IT on systems accesses, network operations, program analysis, hardware utility, and computer functionality for ongoing special projects and integration. Daily submission and correspondence of patient clinical report documentation to insurance companies for review and authorization. Executed methodical submission of utilization review clinicals for hospital to prevent denials and ensure reimbursement from insurance companies. Orchestrated SW Month and CM Week to celebrate staff and promote vendors; including fundraisers, donations, conferences, in-services educational's and luncheons.
-Assisted customers with returns, purchases, inventory inquiries, quality issues, and overall concerns. -Maintained cleanly and organized store environment for ease of customer’s shopping experience. -Developed skills for cross-training to perform multiple operational tasks as directed. -Ensured excellent customer service by interacting with guests and encouraging and assisting team members. -Serviced customer concerns, issues, and complaints according to Company policy and standards in-person and via phone. -Performed tasks in a fast-paced, time-sensitive, and customer centered environment. -Responsible for daily functions of department including inventory control, following HR procedures, continuing education on policy/procedures/inventory/awareness, developing reports, filing documents, rectifying errors, sending memos, communicating with superiors, monitoring high-priced inventory, and maintaining high customer satisfaction.
• Conducted prior authorization requests and approvals to insurance companies for diagnostic exams, operations, and procedures. • Scheduled diagnostic procedures by entering data into scheduling system and providing Patient with appointment details and instructions. • Educated Patients financial liabilities and obtained co-pays, arranged payment plans, while adhering to financial and cash control policies and procedures. • Analyzed prescriptions for accuracy and contacted referring Physician to verify and ensure patients received the appropriate and necessary exams/procedures. • Registered Patients for pre-admission and admission for pre-operative surgery and maintained strict confidentiality of PHI on adherence and compliance to HIPAA regulations. • Projected a customer service mentality with Patients and maintained a respected cross-departmental relationship with a high level of professionalism at all times. • Completed full Patient registration at date of service including thoroughly explaining and securing Hospital and Patient legal forms (Advance Directives, HIPAA, Conditions of Services, Consent for Treatment, IMM, EMTALA, etc.). • Maintained an up-to-date and accurate database on all incoming Patients and current/potential referring physicians. • Prioritized tasks to meet deadlines while ensuring and maintaining efficient Patient flow. • Verified Patients benefits and eligibility with insurance to determine active coverage, payment options, and prior authorizations.
• Oversaw all administrative aspects of sales transactions from initial contract to executed purchase agreement. • Audited and verified Listing/Sales/Lease contracts and disclosures to ensure all documents are fully executed. • Maintained file and accounting databases by accurately and timely updating information and status changes. • Ensured all deadlines are met and communicate any updates or concerns to agents and administration. • Authenticated escrow account by depositing funds, maintaining records, and managing wire transfers. • Issued wire transfers, rental disbursements, commission checks, and escrow reimbursements. • Reconciled financial discrepancies in bank and accounting programs. • Documented communication of all parties to ensure compliance with FREC laws and avoid legal complications. • Managed daily office correspondence, conference reservations, inventory, and agent queries. • Embraced special projects as they arose within the company.