Guelph, Ontario, Canada
With a proven track record, I am a catalyst for enhancing guest experience and driving hotel sales. My mission is to elevate the hospitality industry by delivering exceptional service and building lasting relationships. In my most recent role, I've honed my skills in guest relations, steering our team to achieve operational excellence. Our collective efforts have solidified the company's reputation for outstanding customer care, a testament to my dedication and the collaborative spirit of our team.
• Manage the planning and execution of events at Movenpick Hotel Centaurus, ensuring seamless operations. • Create detailed Banquet Event Orders (BEOs) to facilitate inter-departmental communication for successful event delivery. • Set up layout styles in Opera Cloud, optimizing event space utilization and enhancing guest experience. • Train team members to ensure high standards of service and operational efficiency.
• Trained team members to enhance service quality and operational efficiency. • Pre-assigned rooms based on guest requirements to ensure a personalized experience. • Conducted follow-up calls to gather essential details and upsell restaurant and spa bookings. • Managed rate updates in Opera, adapting to changing requirements to optimize revenue.