Greater Stoke-on-Trent Area
I am approachable, enthusiastic individual, with extensive Facilitation, Coaching and Merchandising experience. A track record of developing relationships with Partners to find new ways meet targets and deliver excellent customer experiences. Recognised as having a highly organised, collaborative approach to achieve key business outcomes in line with targets and deadlines. Key Skills • Customer driven. • Highly organised. • Critical thinking to build and deliver effective programs. • Collaborative working with others to deliver shared outcomes. • Agile able to prioritise and adapt. • Stakeholder management. • Presentation and Facilitation. • Coaching for personal development and sales. • Customer service. • Retail and Field Team Management.
Facilitation of virtual learning via Microsoft Teams during Covid -19 to support recruitment of new Work Coaches/Case Managers. Ensuring technical and skills learning is delivered effectively in accordance with agreed standards. Adapting delivery of a wide range of material ensuring pace and style complements the learning outcomes and key messages, whilst recognising different learning styles.
My key responsibility within this role was to manage all training requirements for the Indirect channel Partners (3rd party resellers) at Three. Collaborating with stakeholders notably the Three Sales teams, Marketing, Design Studio/Agencies, Legal and key Partner accounts such as A1 Comms, Get Connected, Dixons Carphone and Distribution partners ensuring they had access up to date information, negotiate training opportunities and to provide engaging training to increase product knowledge, maximise sales and gain agent advocacy across the Indirect partner resellers.
In this role I managed three field support managers and upwards of one hundred field staff covering the North of England, Scotland & NI. This role required a high level of organisation to deliver to tight deadlines. The role required a high level of communication across a diverse national merchandising team ensuring they had all information required to deliver to targets. Focus was managing the team, assess their development needs & address any under performance.
In this role I managed a team of eight responsible for maintaining O2 standards across the North West. Key deliverables were ensuring channel sales executives consistently performed against the monthly brief, were professional, diligent & motivated.
The role with Mastercare required excellent communication and negotiation skills to ensure that a high standard of customer service was maintained at all times, in a high pressure environment.