Hyderabad, Telangana, India
I deliver technical and operational solutions for enterprise clients across BFSI, QSR, retail, luxury, and mobility. My experience spans AI search optimization, product implementation, API integrations, data pipelines, and large-scale rollout programs. At Yext, I manage a $7M portfolio, lead 50+ implementations, and partner with senior stakeholders to improve accuracy, efficiency, and customer experience across markets. I’ve built AI relevance frameworks, EV data architectures, and GTM playbooks used across teams. I enjoy working at the intersection of consulting, technology, and strategy, turning business problems into practical solutions.
Delivered 50+ enterprise implementations across Retail, QSR, BFSI, Luxury, Automotive, and Travel, owning discovery, solution design, data modeling, configuration, QA, deployment, and client enablement. Managed a $7M ACV portfolio, functioning as primary technical advisor for clients. Designed end-to-end workflows for complex multi-system environments including REST APIs, ETL pipelines, and automated validation engines. Re-engineered a global bank’s AI search architecture using custom embeddings, schema normalization, and relevance tuning achieving 40% improvement in intent accuracy. Integrated GEN-AI answer generation, optimized vertical search deep-linking, and reduced customer drop-offs significantly. Authored the EV Implementation Handbook, standardizing delivery across EMEA and US teams. Partnered with Product & Engineering to prioritize schema enhancements (connector types, speeds, status, operator metadata) aligned with mobility market needs. Led UAT planning, QA, sprint breakdowns, release management, and risk mitigation across engineering, services, and client teams. Created comprehensive documentation (solution maps, connector specs, training guides), improving onboarding efficiency, reducing friction, and accelerating implementation timelines.
• Recipient of the Top Performer Award across Global Services, recognizing exceptional contributions to client success and operational excellence. • Owned and managed a portfolio of Premier clients with a total Annual Contract Value (ACV) of $4M, serving as the primary technical expert and trusted advisor. • Developed and implemented tailored data optimization strategies to enhance clients' SEO and digital presence, consistently exceeding performance benchmarks. • Executed advanced technical processes on-demand to drive account efficiency, strengthen client retention, and identify upsell opportunities, directly contributing to revenue growth. • Collaborated cross-functionally with internal teams to ensure seamless client support, proactive issue resolution, and alignment with business objectives.
Led product prototypes for EdTech, improving UX/UI flows, content journeys, and onboarding; contributed to 60% increase in client acquisition. Designed CRM system modules for Trading/IMPEX, leveraging user research and workflow mapping to increase client stickiness by 80%. Built dashboards using SQL + BI tools for sales forecasting, operations tracking, and utilization planning. Owned requirements documentation, Agile ceremonies, backlog grooming, and sprint delivery.
Automated ETL and reporting workflows using AWS, Informatica, SQL, improving data refresh cycles by 50%. Designed executive dashboards on Tableau, enhancing visibility into clinical operations and financial metrics. Coordinated multi-region release cycles, ensuring data integrity and SLA adherence for mission-critical workflows.
Basics of Python Programming Language.
Understanding Market Research. Learned different Market Research strategies.