Mumbai, Maharashtra, India
As a Scrum Master and Devops Engineer at Tata Consultancy Services, I have over 15 years of experience in leading and supporting agile teams, designing and implementing software solutions, and delivering value to stakeholders in the banking industry. I am a Certified Profesional Scrum Product Owner (PSPO - II), Certified Safe Agilist (6.1), Certified Professional Scrum Master (PSM-1) and a Microsoft Certified Azure Fundamentals professional, with expertise in agile methodologies, devops, azure pipelines and mainframe technologies. I am currently working on a project for ABN-AMRO Bank, one of the largest banks in the Netherlands, where I play a dual role of Scrum Master and Solution Engineer. I am responsible for planning, designing, and developing software sets related to interest calculation systems, customer databases, and loans and mortgages. I also guide and coach the scrum team to achieve higher agile maturity levels, communicate effectively with the product owner and other stakeholders, and maintain performance metrics and data. I am motivated by the challenge of solving complex problems, delivering high-quality products, and enhancing customer satisfaction.
Conduct thorough analysis and comprehension of requirements from key stakeholders, followed by execution of necessary development activities. Formulate a comprehensive deployment automation plan and meticulously monitor progress. Promptly escalate any potential impediments to the scrum master/agile team lead and devise effective mitigation strategies. Document automation requirements in JIRA, aiding the scrum master in sprint prioritization and retrospectives. Update the CI/CD pipeline to accommodate new components and ensure seamless automated deployment for every release. Maintain proactive communication with key stakeholders regarding timelines and anticipated impacts for all committed deliveries. Investigate and analyze user queries during the assigned geographies effectively. Facilitate seamless coordination of System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles. Work extensively on creating ZOS-APIs Collaborate closely with the Development Lead to fulfill critical technology requirements utilizing pertinent technologies.
Tata Consultancy Services AMRO Bank ‐ Mumbai, Maharashtra Pioneered the development of significant applications managing the intricate Interest Calculation processes of the bank, encompassing various interest types and offerings. Spearheaded Solution Design efforts in major bank projects, including the implementation of payment pause initiatives during the COVID-19 pandemic and the migration of legacy applications to SAAS solutions. Played a pivotal role in conducting comprehensive end-to-end testing for major projects such as payment pause, resulting in substantial cost savings for the bank and contributing significantly to a significant social cause in the Netherlands. Identified downstream impacts focusing on architectural governance alignment to ensure solution design complies with domain roadmaps. Govern continuous Improvement and Innovation ensuring alignment and providing traceability of lower-level design to technical solution architecture.
Earned unwavering trust from customers through pivotal involvement in major implementations and the adept resolution of critical production issues, ensuring seamless bank operations. Strategically aligned current processes with desired outcomes, enhancing functional decision-making capabilities. Spearheaded the significant decommissioning of the PRIMA accounting and reporting application. Assumed responsibility for the functional maintenance of bank-associated products and contracts
Tata Consultancy Services, ABN-AMRO Bank ‐ Mumbai, Maharasthra Exerted significant influence as an offshore team lead during domain reorganization, overseeing a team of 5 individuals. Took charge as offshore lead for 12 months, before the onsite tenure, by mentoring junior staff, thus attaining application subject matter expertise. Demonstrated extensive involvement in addressing live incidents involving critical production data pivotal to the bank's operations. Functioned as an application subject matter expert (SME) offshore, managing diverse events and incidents, ultimately driving down problem occurrences to zero
Leveraged profound expertise in Mainframe technologies, including COBOL, JCL, VSAM, and DB2, alongside proficiency in SAAS and Teradata databases. Demonstrated extensive experience in American Express Bank operations, navigating diverse reporting structures and accounting systems with adeptness. Deliver comprehensive product support by promptly addressing incidents, deciphering inquiries and issues, scrutinizing data and error logs, and harnessing all accessible support resources and tools to effectively rectify the problem.