San Francisco Bay Area
Product Manager at eGain, working at the intersection of platforms, APIs, and AI-powered customer experiences. I’ve led cross-functional teams across enterprise and startup environments - building scalable solutions, shipping features users love, and driving measurable outcomes. My background spans AI-driven workflows, developer platforms, and customer engagement products, always with a focus on balancing technical depth with usability. I enjoy digging into complex systems, aligning stakeholders around clear outcomes, and translating business needs into product strategy. My approach is grounded in data, user insights, and an obsession with execution. Currently focused on elevating self-service and knowledge management experiences at scale. Always up for a good systems challenge or a conversation about where product, engineering, and design meet.