San Diego, California, United States
Skilled and motivated professional known for creative problem-solving, attention to detail, and motivation for professional ethics. I am enthusiastic about picking up new skills and shouldering fresh responsibilities. I enjoy finding creative ways to enhance productivity and efficiency, and I welcome challenges as opportunities to gain experience. As well as discovering methods to streamline processes for maximum productivity while learning along the way.
Create a variety of designs for various projects using print and web formats. Design large-scale graphics for billboards and other large format prints. Usual workload revolves web based content as well as multimedia presentations such as corporate videos and marketing solutions.
Provided personalized assistance to individuals and families navigating complex systems. Focused on empowering callers with clear, accurate information about health coverage, eligibility, and financial assistance options. Key responsibilities and accomplishments: • Guided clients through healthcare applications, plan selection, and eligibility scenarios with empathy and professionalism • Simplified complicated concepts like metal tiers, copays, deductibles, and tax credits to help people make informed decisions • Handled sensitive family and income situations with discretion, offering support during times of stress, job loss, illness, or financial uncertainty • Used internal tools and policy knowledge to troubleshoot application issues and explain Medi-Cal eligibility rules • Maintained up-to-date knowledge of healthcare policies to ensure compliance and accurate support • Built rapport with callers from diverse backgrounds by actively listening and addressing concerns with clarity and care • Collaborated with team members to resolve technical issues, share insights, and improve client experience I take pride in being able to break down complex systems in a way that makes people feel supported, informed, and confident in their next steps.
Design various informative learning materials for online and offline access training using various techniques from videos, photography and digital graphics. Develop and maintain websites with up-to-date techniques, design and implement custom UI styles for the various clients using the LMS. Design various marketing materials, ranging from booklets to promotional videos, to promote the company’s goods and services.
Design graphic material for various types of projects ranging from billboard in digital print, banners to 3D lettering. Work closely with the production team providing design information and assisting when necessary. Acquire sign installation permits for on-site installation. Interact with clients to determine needs and general look of product design.
Produce and maintain training material to support Computer Based Training courseware requirements as part of a development team for the U.S. Navy and SPAWAR. Develops a variety of technical and commercial documentation assignments, view graph, pamphlets, brochures, and other forms of artwork. Uses template based flash files to create interactive media. While relying on storyboards, audio editing, image creation, vector graphics, and AS2 programming for interactive content. Projects worked on include: Joint Tactical Terminal (JTT), Global Theater Security Command Management Information Systems (GTSCMIS), Optimized Integrated Maintenance Activity (OIMA), and Material Condition Metrics Model Maintenance Figure of Merit (MFOM).