Cracow, Małopolskie, Poland
IT Professional with multiple areas of interest, involving networking, Linux-based operating systems and security. Trying to understand things, not to just know them.
Next-Generation Firewall (NGFW) Global TAC Main responsibilities: - Providing technical support for multiple products from Cisco's security portfolio - Cisco AMP, Cisco Threat Grid and Cisco Firepower (including legacy Firepower devices - 7000/8000 series, ASA with Firepower services and Firepower Threat Defense) - Troubleshooting complex software (involving IOS, Linux-based systems and MySQL databases), hardware and network issues - Direct engagement with customers via email, phone and WebEx