City of Johannesburg, Gauteng, South Africa
At the helm of Training and Knowledge Management with MultiChoice, my strategic thinking and presentation skills play a pivotal role in enhancing our customer support initiatives. My commitment to elevating the brand through insightful case studies and innovative customer profiling strategies has significantly contributed to driving brand loyalty and continuous improvement. Leveraging accredited expertise in Customer Experience, I advocate for out-of-the-box solutions that resonate with our internal narrative, strengthening the connection between our services and the customers we serve. As part of a dedicated team, we've developed and implemented training programs that empower staff to excel in customer engagement, fostering a culture of excellence and strategic implementation across the organization.
People Management Resource allocation Needs analysis Delivery analysis Project Management
I trained new recruits on how to assess the different claims submitted by the different medical providers/doctocs.