Jiddah, Makkah, Saudi Arabia
I have eight years of experience in the field IT infrastructure operation and maintenance activities, to ensure availability and services stability [Install, configure, evaluate, and maintain operating systems, application software and system management tools]. - Providing technical support for Network users, service enhancement, and quality of service to meet user requirements and ensure consistency, continuity in the business. - Manage services provided by the vendor, ensure availability, service stability, cooperate on service enhancement, and issues solving.
Continuously monitor and maintain systems and networks. Respond to technical support calls from other staff members or clients and communicate how to resolve issues. Diagnose and troubleshoot system and network problems, software faults or hardware complications.