Mounia Khaled

Head of Customer Success & Renewals | SIEM | CTI | SOC | SaaS

About

Experience

  • Sekoia.io (5 yrs 10 mos)
    • Head of Customer Success & Renewals
      Jan 2025 - Present · 1 yr 10 mos

    • Head of Customer Success
      Dec 2023 - Jan 2025 · 1 yr 2 mos

    • Customer Success Lead
      Nov 2022 - Dec 2023 · 1 yr 2 mos

    • Customer Success Manager
      Jan 2021 - Dec 2022 · 2 yrs

      Designing Customer Journeys: Creating seamless experiences from contract signing to renewal. Building Customer Success Strategies: Establishing processes for improved communication and internal Collaborative Cross-Functional Engagement. Onboarding and Training: Ensuring smooth onboarding and support for our global client portfolio. Tracking Performance Metrics: Monitoring customer satisfaction and success metrics to drive improvements and renewals.

  • Deployment Project Manager at Mars
    Sep 2019 - Apr 2020 · 8 mos

  • Strategic Marketing & Business development Associate - Digital Transformation at MedinCell
    Mar 2019 - Aug 2019 · 6 mos

    Greater Montpellier Metropolitan Area

  • Customer Experience, Engagement and Community Manager at The Coca-Cola Company
    May 2018 - Oct 2018 · 6 mos

  • Chef de projet digital junior at Bank Of Africa
    Dec 2017 - May 2018 · 6 mos