Egypt
Seeking a challenging position to utilize my skills in a dynamic and self – learning environment that offers good prospects for the ambitious individual.
- Contribute with the branch manager in setting the sales plan, daily sales activities, and managing the branch P&L. - Transfers knowledge, guide and act as a role model for junior staff and to ensure that the new hires onboarding process is strictly adhered to. - Monitor the sales performance of the sales team by establishing a system of reports and Communications that include sales reports, cyclical sales meetings, sales newsletters & electronic bulletins. - Provide customers with basic information on all bank`s products/services to increase customer awareness & ensure a high level of quality service - Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in relationship building and depending on existing customer base and companies as well as new to bank clients in a transparent & ethical way. - Track customers` inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain a better-quality service level and meet set budgets. - Ensure that every customer interaction is conducted as a superior service experience and inline - Handle customers` queries and complaints and ensure effective closure of complaints with the setTAT & SLA to reach customer satisfaction and loyalty. - Prepare a daily sales report (DSR) including sales activities and call reports, share it with the sales and service officer to track sales performance achievement. - Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers` requests are processed timely and efficiently.
• Responsible for acquiring new select customers. • Serving the existing customers. • Selling the bank’s products. • Handling customer complaints. • Cross-selling to business banking & corporate departments. • Increasing bank’s portfolio.
1.Develop Customers’ relationship. 2.Quick response to customer needs. Introduce, explain, sell and cross sell, open accounts, up sell all bank services and products clarifying all features to ensure customer understanding and satisfaction. 3.Prepare all documents and ensure completeness of files to be ready for approval 4.Ensure regular coordination between the branch and head office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty. 5.Achieve set targets according to business plan 6.Handle the account status daily report of movements (new/closed/additional) 7.Perform all the needed internal transfers and transactions as per client’s request or as per instructions 8.Monitor the Issuance and Maturity of the Certificate of Deposits and Term Deposits daily reports. 9.Open/close accounts and Loans as per client’s requests 10.Perform other related duties as requested by the head of customer service and branch manager 11.Holds and maintain any custody assigned for him according to the designation sheet as a main holder or substitute. 12.Fish for new to bank customers and introduce with all the bank customers to attract them to invest in the Bank Audi as well as maintain the relation with the existing clients in order to grow the Bank’s Customer database. 13.Manage Customers Orders and complains in the most effective and efficient way in order to gain customer satisfaction.