Constance, Baden-Württemberg, Germany
IT Solutions Head of Finance, Controlling, HCM and Sustainability with a strong focus on digitalization through harmonization, standarzitaztion driving new technologies. • Manage multicultural teams across functional boundaries, both internal and external • Develop, implement and evaluate strategic plans, goals and objectives • Drive strategic roadmap both for product features, technology and overall business development • Seek opportunities to make improvements to team efficiency and process • Provide guidance and role modeling to all members
• Manage teams across functional boundaries, both internal and external • Develop, implement and evaluate strategic plans, goals and objectives • Drive strategic roadmap both for product features, technology and overall business development • Seek opportunities to make improvements to team efficiency and process • Provide guidance and role modeling to all members
• FICO Streamlead S4 Greenfield Implementation • Discussing the functionality, features, benefits, and impact of Management Accounting FICO • Utilize objects and develop enhanced RICEFW solutions in FICO • Conceptualize functional analyses and the modeling of business processes in relation to project targets • Ensuring a cross-sectional view of the client's functional needs • Ensure the correlation between the development of solutions and the functional needs of the client • Perform the configuration of modules according to the business needs of the clients • Provide support and important technical and functional support during the deployment phases
• Operarting in the SAP FI/CO Team supporting the Financial Accounting. • Global Rollout with the new Authorization Concept with SiAM • Full Lifecycle implementation of FIS OCR based invoice verification, technically and functional in the US. • Full Lifecycle implementation of SAP Authorization concept with SIAM in all legel entities to meet all requirements from the internal Audit.
• Operarting in the SAP FI/CO Team supporting the Financial Accounting . Taking responsibility of the 3rd Level Support and the coverage of running Financial process during the monthly and year end closing. • SAP FI - Customizing : FI-GL, FI-AR, FI-AP, FI-AA • Supporting the Senior Consultants during the Implementation Phase • Responsible for the customization and 3rd Level Support( Key-User): Tangro Rollout (OCR based automatic Invoicing) Concur - (SAP Cloud Solution for Travelmanagement) Cormeta ( Creditmanagement evaluation and rating of creditworthiness via Scorecards)
Operated within a multicultural team supporting SAP customers globally. Processed customer technical requests via phone and e-mail using SAP ERP, CRM and other support system.• • Evaluated (from a business perspective) how the customer’s technical issue affected daily business processes. • Managed customer expectations in accordance with established SAP processes and procedures. • Constantly exceeded service quality targets measured by ongoing monthly quality checks. • Distributed customer e-mail workload within the inbound team on a regular basis. • Pro-actively contacted customers, partners and internal contacts to anticipate issues and ensure that critical customer cases were resolved effectively and in a timely manner. • Took ownership of issues with high severity impact and escalated to relevant team or higher management when deemed necessary.